Customer Support Specialist
CurrentProvides remote assistance to customers and serving as the primary point of contact of inquiries, troubleshooting, and issue resolution.Utilize remote support software (e.g., Zendesk) to track and manage customer inquiries, ensuring timely and accurate resolutions.Assist Users remotely using video conferencing and collaboration tools, effectively guiding them through the company's products and services.Collaborates with cross-functional remote teams, including product and operations, to address reported issues and implement solutions.Received recognition for high customer satisfaction ratings and resolution time adherence.