General Manager of two NYC units (Brookfield Place and Dumbo). General day to day duties of GM include but not limited to overseeing both FOH and BOH departments, FOH and BOH labor and cogs management, overseeing and executing private events, payroll, maintaining high food and service standards. Company-wide operations include setting and tracking annual budgets for all locations (3 NYC, 1 Virginia, 1 Connecticut), assist in hiring and overseeing training of new management, working closely with the Corporate Chef to assist in menu development, working closely with Chefs of all restaurant locations to ensure low food cogs and labor, implementing company-wide SOPs, controlling and tracking OPEX of all restaurants, overseeing R&M at all NYC locations.

Offered high-end customer service to customers in need, trained new employees on OpenTable, made connections with clients to provide them excellent dining experiences. Ensuring customer satisfaction by remaining accessible, friendly and professional. Initiated and maintained positive relationships with our target clientele. Promoted the venue by maintaining a positive attitude and a professional appearance at all times. Assisted general manager with day to day duties: confirming reservations, selling large party packages, restaurant set-up before shifts, created specific floor plans for seating arrangements

Phone interviews and in-person interviews with job applicants, finding job placements for positions such as executive personal assistants, private chefs, nannies, housekeepers, etc. for high profile clients. Gather and review resumes, recommendation letters and submit to clients for further interview process. Rewrite and organize resumes for applicants that apply for positions.

Offered high-end customer service to customers in need, trained new employees on OpenTable, made connections with clients to provide them excellent dining experiences

SkillsOversaw and directed the production of independent filmsBroadcasted live news across the town; Translated, corresponded with, and mediated tour groups for school visitors from China