• Managing Regional Operations Hub covering Asia Pacific countries and EMEA in line with global right place strategy.• Running a best practice cross Regional Operation Hubs and Country Operations to deliver high quality customer service. • Ensuring effective control and compliance in Operations, quick response and problem solving. • Working with Citi Branches’ Products and providing expertise for resolution to meet client needs.• Seeking innovative solutions to drive down the costs of production and delivery of the budget target.• Driving migrations of insourcing and outsourcing the functions in Asia Pacific and EMEA. • Taking a key role of responsibility to participate in various internal and external audits and regulatory reviews. • Focusing talent recruitment, retention and development to support Regional Operation Hub’s expansion. • Demonstrating through Voice of Employee results at high level of work group moral and team spirit in TTS Operations.

• Take a lead of establishing Dalian Branch. • Strictly ensure daily operations and business activities of the Branch in compliance with relevant laws and regulations, Citi’s internal operating standards and control processes, and relevant instructions from the management. • Develop TTLC business in Northern China Market in line with head quarter’s business strategy. • Work with other business in Branch to achieve business goals in adherence with compliance requirements and in accordance with local cultural and business custom. • Implement strict and effective financial control and resource allocation in the Branch under the leadership of headquarter. • Build and maintain good working relationships and communications with relevant government and regulatory authorities. • Keep active liaison with customers, continuously improve services and products to maintain high-level operational efficiency of the Branch and ensure customer satisfaction. • Providing strategic direction to young local talent in critical positions to ensure they process efficiencies and product enhancements with full conformance to local regulatory requirements and Citigroup’s policies and procedures.• Represent the interests and maintain the image of the Branch, prevent the reputation risk.

• Ensure operations control and compliance and delivery of high quality customer service.• Involve into discussion of the product solution to meet customer needs and product design in adapt to regulatory changes.• Drive process review and standardization cross China branches to improve processing efficiency and control.• Project participation to promote system development and enhancement and ensure the control and compliance are rightly embraced upon implementation. • Maintain a strong collaboration and team spirit to support business growth. • Responsible for Vendor Relationship Management and oversight outsourcing services with full conformance to regulatory requirement and Citigroup’s policies and procedures.• Talent recruitment, retention and development, resource is right placed with people’s skills and expertise.

• Participated in set up branch operations in Dalian and Beijing• Responsible for branch operations and delivery of high quality services to support branch grow for corporate and consumer business covering Cash, Trade, Account Services, Treasury and Settlement, Cash Vault Management, Loan and Deposit, and Credit Cards Settlement. • Driving product design and process change that can adapt rapidly to changes in the regulatory and compliance environment and also business expansion in local market. • Play an extended role of product advisor with marketing team to explore the business opportunities in the market.• Takes leadership role in exploring and developing opportunities on system capability to improve operational efficiency and control.• Ensure an effective control and compliance in branch operations and maintain satisfactory audit results and regulatory reviews.• Responsibility of an independent oversight for branch liquidity, convertibility risks and funding cost monitoring under leadership of Headquarter. • Maintain a good communication with local regulatory authorities.• Focusing on talent recruitment, coaching, development and retention.