• Leading a portfolio of IT, strategic, regulatory and assurance engagements for FTSE 100 & 250 clients within financial services organisations and local government departments using agile, kanban and waterfall methodologies.• Lead the development and delivery of RFIs and business proposals for clients.• Successfully secured approx. £100k in business deals.• Promote agile and project management capabilities within the department including coaching and training junior staff members.• Manage Service Level Agreement contracts with clients including the planning, effort, budget and quality requirements.• Presentation of project outcomes to C-Suite executives.• Portfolio includes:• Led a complex assurance review for a leading retail bank’s mortgage transformation programme.• Led an audit of a financial service institutions Consumer Duty programme.• Delivered a strategic framework for a financial service membership body for closed book lenders to improve customer experience and outcomes.• Completed strategic market landscape analysis and vendor interviews for a bank outsourcing their lending functions to scale financial operations.• Implemented a target operating model and Power BI reporting for a civil service client.• Programme managing a Leading a large-scale forensic case review for a FTSE100 insurance firm with global stakeholders.

• Led a portfolio of large-scale software development and infrastructure transformation projects covering operational resilience, regulatory and service improvement totalling 5-20 resources and budgets exceeding £1.5m.• Implementation of agile, waterfall and scrum methodologies.• Facilitated collaborative working with onshore DevOps, Application Support, Product and Business owners.• Recruited and managed Service Level Agreements for offshore developers and test teams in India.• Deputised for the Portfolio Lead and trained junior PMs.• Contributed to the project management Community of Practice.Engagements included:• Programme managed an improvement programme for the customer service team designing and automating data porting functionality, dashboard reporting and implementing a robotic solution to cap loans for customers in ROI to comply with the ROI Consumer Credit Act 2022.• Scoped requirements for the integration of Multi-Factor Authentication software to the CRM system for two thousand external Brokers.

• Delivered end to end infrastructure upgrades and software development projects across the Close Brothers Group• Project teams consisting of developers, testers, DBAs, Architecture, Application Support, Infrastructure teams (e.g. Wintel), Security & Resiliency, Finance and end users. Led recruitment of offshore developers and managed supplier contracts • Project managed the delivery of the Exadata platform migration for the Premium division of the business involving a successful 24-hour outage. Managed the project including stakeholder management, risks and communications to brokers• Chaired Steering Committees with senior stakeholders on expenditure, RAIDs and progress against plan.• Worked with the Executive Group CIO and CISO, led a team of 150 IT shared service and business colleagues to successfully deliver the Disaster Recovery Programme testing data-centre resilience for over five hundred services. Projects included:• Led the £1.5m infrastructure upgrade of 16 databases to Oracle 19c across the Treasury and Premium divisions.• Successfully implemented a complex the Oracle Exadata platform upgrade for Premium division within a 24-hour outage.Key Achievements1. Successfully delivered the Retail banking Oracle Migration winning an All-Star Award for the management of the project (2019)

• Led the implementation of a new PMO team, including setting up the organisation-wide programme board for all strategic projects chaired by the CEO.• Developed and implemented templates, reporting metrics, software implementation and training across the team.• Line managed project support officers.Projects/ Programmes include:• Programme managed the development of bespoke performance dashboards for eighty clinical leads across the organisation.• Implemented the target operation model for a new £2M mental health suite reducing admissions of mental health patients to A&E.• Programme managed the preparation and delivery of the CQC regulatory inspection. Hospital rating improved from ‘Requires Improvement’ to ‘Good.’

Senior HR professional and strategic programme lead delivering on core workforce workstreams; staff engagement, wellbeing and benefits to improve retention and staff experience across the organisation. This involved drafting an delivering the two year Staff Engagement Strategy.Key responsibilities included:- Managing the Annual Staff Survey and Staff Friends and Family Test. I worked with the HR Director to move the Annual Staff Survey online and led the Communication campaign increasing completion to 55%.- Drafted and implemented the Trust's two year Employee Health and Wellbeing Strategy with a core focus on physical wellbeing and stress management in accordance with NICE guidelines- Set up the Change & Inspire programme for staff wellbeing securing over £50k funding- Additional collaborative projects with the Occupational Health Service and Senior Managers including developing the Trauma at Work Pathway to ensure staff attacked on wards are provided with prompt psychological care and reopening the staff restaurant at a large Acute site.Key achievements:1. Helped the Trust to gain a place in the HSJs top 100 Best Places to Work (NHS Trusts)2. Featured as case studies for the British Heart Foundation, HPMA, NHS Employers and the Guardianhttps://www.theguardian.com/healthcare-network/2015/may/13/employers-pledge-support-to-improve-workers-health 4. Increase from 56% in 2013 to 89% of staff agreeing that the Trust takes positive action to improve staff wellbeing (2016)5. Employee Engagement Finalist (UK top 3) - Healthcare People Management Awards (HPMA) 2016