I am a licensed claims adjuster with extensive experience in commercial and injury claims, health services, and customer relations. Currently, I manage a caseload of up to 150 commercial claims ranging from $50,000 to $2 million in policy limits. My role involves coverage analysis, litigation management, settlement negotiations, fraud identification, and file summary reporting. Additionally, I conduct new hire training, mentor adjusters, and prepare detailed reports for clients, ensuring compliance with state statutes, Client Claims Handling Guidelines, and best practices.With a background in health services, I have experience in healthcare client services, HIPAA compliance, and data management. I’m proficient in medical record systems such as EPIC, Cerner, NextGen, and Centricity. My strong organizational, negotiation, and communication skills, combined with my ability to lead teams, ensure that I effectively manage complex caseloads while maintaining high standards of accuracy and efficiency.In addition to my role in insurance, I’m also a freelance copywriter, specializing in email marketing for healthcare clients. My work helps businesses drive sales, increase website traffic, and boost social media engagement. I also serve as a Notary Public in Georgia, providing certified notary services and assisting with legal documentation.I am always open to new opportunities in claims management, health administration, and leadership roles in the insurance industry.Specialties:Commercial and Personal Auto Injury Claims ManagementLitigation and Settlement NegotiationsNew Hire Training and Team MentorshipHealth Administration & Data Compliance (HIPAA, HEDIS)Claims Investigation and Fraud DetectionFile Summary Reports for ClientsVendor and Client RelationsFreelance Copywriting & Email MarketingNotary Public Services (Georgia)
Listed skills include Time Management, Customer Service, Research, Data Entry, and 37 others.
