Rose Nelson Email and Phone Number
Rose Nelson personal email
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Effective communication with technical and non-technical minded peopleReally enjoys meeting people where they are, and helping to bring them up to speedAbility to create comprehensive and detailed documentationTechnically proficient in using and troubleshooting Windows 2000/XP/7/8/8.1/10/11Extensive experience troubleshooting PC hardware and software, as well as smartphones, printers, and an array of eclectic technology and devicesSkilled in using, supporting and teaching Microsoft Office suiteFamiliarity with Active Directory, Linux, and Mac OSX2 years supervising two high school interns (Through the Genesys Works program)15 years in Information Technology17 years in Customer Service
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Emma Norton ServicesSaint Paul, Mn, Us
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Certified Peer Support SpecialistEmma Norton Services Sep 2024 - PresentSt. Paul, Mn, UsProvide members of the public with peer support Offering support through lived experience of trauma and mental health strugglesModeling and providing steps for effective coping skills
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Yoga InstructorMagical Yoga Jan 2019 - PresentDevelop & document yoga classes with a narrative focusTeach class of 2-15 participants, and manage the class spaceProvide detailed instructions for each pose, offering modifications and variationsInteract with and provide instructions for yoga students of all levelsManage Magical Yoga's online presence and promote classesDue to Covid-19, all classes have moved online via Facebook live & Zoom from 3/21/2020 to present
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Health And Well-BeingCareer Break May 2021 - Aug 2024
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Tech Success CoordinatorSoona Jan 2021 - May 2021Denver, Colorado, UsSupported users & answered technical questions via Slack chat applicationOffered training & documentation on new features developed in house -
Information Technology SpecialistYwca Minneapolis Jul 2020 - Jan 2021Minneapolis, Mn, UsSupported users in 5 locations throughout Minneapolis and St. PaulDiagnosed troubleshoot and resolved PC hardware and software issuesPerformed Active Directory & Azure Move/Change/Add, account unlocks, & password resetsUsed Spiceworks tracking software -
Senior Help Desk TechnicianNew Perspective Senior Living Nov 2019 - Jan 2020Minnetonka, Minnesota, UsSupported users in over 20 locations throughout the MidwestDiagnosed, troubleshot, and resolved PC hardware and software issuesPerformed Active Directory/Azure Move/Change/Add, account unlocks, & password resetsUsed Spiceworks tracking software -
Purecloud Implementation EngineerAvtex Solutions, Llc Jun 2018 - Oct 2019Bloomington, Mn, UsWorked remotely from homeCoordinated with clients to implement the Genesys PureCloud voice solutionConfigured and built new PureCloud environments to client specificationsWorked on projects for 18 different clients of varying size -
Yoga InstructorYogaquest Sep 2017 - Jan 2019Developed & documented yoga classes with a narrative focusTaught class of 2-15 participants, and managed the class spaceProvided detailed instructions for each pose, offering modifications and variationsInteracted with and provided instructions for yoga students of all levelsAssisted with other needs of the studio on a volunteer basis
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Desktop Support Technician IMinneapolis Institute Of Art Jun 2013 - May 2018Minneapolis, Mn, UsDiagnosed, troubleshot, and resolved PC hardware and software issuesSupervised Genesys Works interns Used TeamViewer and Remote Desktop to support users remotelyCoordinated transition from Avaya CS1000 to Shoretel Onsite VoIP systemSupported Avaya CS1000 telecom system from August 2013 – August 2014Managed and troubleshot Shoretel VoIP system, Contact Center and remaining analog lines -
Management Information Systems TechnicianCity Of Savage, Mn Jan 2013 - Apr 2013Savage, Minnesota, UsTroubleshot & resolved hardware & software issuesUsed LogMeIn & Remote Desktop to support users remotelySupported Android smartphone devices -
Pc Support Specialist For The Us Army Corps Of EngineersApex Systems Jan 2011 - Dec 2012Glen Allen, Va, UsDiagnosed & resolved hardware & software issues for users at both on & off site locationsUsed Bomgar & Remote Desktop for support of users at offsite locationsTroubleshot printers & output devices, including large format & multifunction devicesTicket manager for the helpdesk team, using Remedy tracking softwareSet up workstations with Norton GhostHeld secret security clearance -
Building Technology LeaderLakeville North High School Oct 2009 - Nov 2010Minneapolis, Minnesota, UsHelped administration make building decisions regarding technologyDiagnosed technology related problems, and provided immediate assistance to staffAssisted teachers with Infinite Campus (grading program)Coordinated & facilitated building website conversion to new system (Edline)Organized & conducted training classes for Edline, providing individualized training as needed -
Information Technology InternSun Country Airlines Jan 2009 - Jul 2009Minneapolis, Minnesota, UsUtilized Track-It! 8.5 user request tracking system to complete tasks, & resolve user issuesTroubleshot and resolved hardware and software issuesSet up new workstations using Norton GhostCreated and unlocked user accounts as needed in Active DirectorySupported Blackberry smartphone devices -
Flex Lab AssistantDakota County Technical College Aug 2007 - May 2009Rosemount, Mn, UsTutored students in Microsoft Office 2003 and 2007Answered student questions related to Microsoft Office 2007 and Microsoft Office 2003Assisted Flex-lab instructors with various tasks and projects, including software testing and evaluation -
Information Technology InternCity Of Burnsville, Mn May 2008 - Jan 2009Assisted Help Desk on a daily basisWorked with Help Desk to complete projects and documentation Used SharePoint to complete tasksBasic support of PDAs running Windows mobileAssisted IT team with rollout and support of Office 2007
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Information Technology Summer InternCity Of Shakopee, Mn Jun 2007 - Aug 2007Shakopee, Minnesota, UsAssisted users on a daily basis; resolving hardware and software problemsRebuilt many PC's using network installs, as well as ghosting images of PC'sGained basic experience with Active DirectoryHelped with organization of the IT Department workspace -
Electronics Sales RepresentativeSears Jul 2006 - Dec 2006Chicago, Il, UsRetail sales position, assisting customers with the purchase of electronic items to fit their needs. Gained extensive knowledge of home electronics. -
Customer Service RepresentativeCarecall May 2006 - Jul 2006Started making outbound customer service calls and survey callsQuickly moved to both inbound customer service and outbound calling. -
Customer Service RepresentativeCustomer Elation Mar 2005 - May 2006Bloomington, Mn, UsStarted making outbound fundraising and survey callsWas quickly moved to inbound customer service and data entryAssisted IT manager with various tasksUsed Windows 98/XP, Lotus Notes, and Microsoft Office 2003
Rose Nelson Skills
Rose Nelson Education Details
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Dakota County Technical CollegeNetwork Administration -
St Cloud Technical And Community CollegeComputer Networking
Frequently Asked Questions about Rose Nelson
What company does Rose Nelson work for?
Rose Nelson works for Emma Norton Services
What is Rose Nelson's role at the current company?
Rose Nelson's current role is Resourceful and passionate professional.
What is Rose Nelson's email address?
Rose Nelson's email address is ro****@****ail.com
What schools did Rose Nelson attend?
Rose Nelson attended Dakota County Technical College, St Cloud Technical And Community College.
What skills is Rose Nelson known for?
Rose Nelson has skills like Technical Support, Active Directory, Troubleshooting, Remote Desktop, Microsoft Office, Computer Hardware, Help Desk Support, Hardware, Customer Service, Printers, Windows, Windows 7.
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