Roseanna Clark Email & Phone Number

- Manage day to day workflow for multiple client's accounts- Responsible for client acquisition and retention- Develope and implement business plans covering contract management- Ensure excellent communication and feedback between clients, senior level management, sales management and operations, in person, in reports, email and by phone- Conduct.

- Responsible of recruiting, staffing, employee orientation, development and training employees in telesales and customer service- Policy development and documentation of employment and compliance to regulatory concerns-Handled payroll for 50+ employees- Created and modified applicant information sheet- Created certification of Awards- Filed and retrieved.

- Implemented 33 point Quality Assurance System- 100% or random Data Scrub to assure agents and supervisors were meeting program requirments, data quality standards and to correct any data entry errors. This included the dialer HTML interface and any other client required documentation- Tracked agents performance- Shadowed monitoring to assure call and.

- Enhanced cash flow for corporate needs- Skip Trace- Pulled credit reports- Assisted in identifing credit fraud- Assisted new employees as needed- Resolved system and posting problems- Promoted customer service and quality communication in order to promote repeat business and bring accounts to a positive resolution

- Encourage and trained new employees on how to be successful in fund raising- Listened to phone calls and provided coaching sessions- Strategized with management- Editor-at-Large for company's monthly magazine "The Grapevine"