Roseanne Cimo Email & Phone Number

Accomplished health care revenue cycle leader with a proven record of professional growth and expertise, resulting in improved operational and financial performance for both company and client. Known for building teams via strategic hiring, strong mentorship and implementing a culture of accountability and teamwork resulting in high engagement. Lead and manage staff of 129 centralized team employees who service multiple hospital, professional and ambulatory business office clients. Created, built and manage a highly engaged and successful Government Medicare and Medicaid billing and collections team. Formed and manage a Cash Applications team whose responsibilities include but are not limited to posting and reconciling all payer, self-pay, POS and general ledger cash. Inherited and restructured the Customer Service team whose responsibilities include self pay collections and call center services. Implemented a robust and extensive customer service training and education model which coupled with other process improvements resulted in much improved call center metrics and customer satisfaction.