Rose Anne Argana Email & Phone Number

Works alongside the Support Operations team – providing direction, guidance, encouragement, mentorship, and instructions. Answers team member questions, help with problems, and oversee the team’s work quality. Works with the manager to obtain necessary resources to support workflow requirements. Generate and share reports about the team’s performance, goals, accomplishments, issues, and deadlines. Proactively look for opportunities to improve products, processes, and work tools that would benefit both company and the client. Assist in the recruiting, hiring, and onboarding processes by doing batch reviews and providing feedback.

Makati City, Philippines

Provides technical assistance to over 10,000 travel agencies and 200,000 partner hotels worldwide in reconciling their commissions by using Onyx Centersource’s tools and business solutions. Helps in identifying gaps in processes by reviewing work instructions and revising them in accordance with client's needs and facilitating training to colleagues to have a standard procedure in a specific task.

Bonifacio Global City, Taguig

Processing invoices of hospitals or doctors and reimbursement of the employee, and contacting clients to resolve questions, inconsistencies, or missing data. Acted as a single point of contact for the team, helped in other ad hoc tasks such as team escalation, and ensure the team's work quality by doing audits and generating productivity reports.

Bonifacio Global City, Taguig

Review and prepare documentation of mortgage in accordance with policies and procedures of a certain state in the US. Helped in training and mentoring newly hired employees, identifying root cause analysis for the process, and co-mentor associates in the documentation for six sigma projects. Spearheaded the creation of a positive environment by helping in planning and organizing quarterly town halls, Rewards and Recognition (R&R) activities, and team building.

Muntinlupa City, National Capital Region, Philippines

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Las Piñas, National Capital Region, Philippines

Performed data entry operations to update database with customer responses.