A results-driven senior manager who thrives on managing and delivering successful client implementations and frictionless internal processes to enable growth, strategic development and productivity improvement. Core strengths in SaaS based PS operations, programme management utilising on & offshore delivery and enterprise wide CRM and BI platforms.Comprehensive experience within the Salesforce platform as well as GRC and telecoms industries with previous roles at public and private enterprises, both large, SME, VC and Owner led.Key Product Knowledge: - CRM: Salesforce Sales Cloud, Service Cloud, Communities- Marketing: Pardot- Product Roadmap: Aha!, Agile Accelerator- Business Intelligence: Infor (Birst), Salesforce Analytics- Finance: FinancialForce, D&B Credit Check, D&B Optimizer- HR: Sage People (Fairsail)- E Signature: DocuSign, Adobe Echo Sign- Document Generation: Conga Composer, SmartCOMM- SDLC: Jira- Salesforce ISV: LMA, COA- Process Mapping: LucidChart
Listed skills include Management, Crm, Project Management, Itil, and 27 others.