Management of Marketing Campaign promoting Green Energy nationwide.Follow up contact and customer relationship development.Implementing design of CRM to record and report on customer statistics.Processing of all Grant administration, commission reports, Invoice and declaration of works documents, liasing with Sustainable Energy of Ireland. Responsible for the provision to a team of Marketing Consultants of qualified daily appointments for potential sale of Solar energy.

Management of the day-to-day telesales operation; utilising all available resources to maximise the operational performance of the telesales call centre by the most efficient and cost effective means.Responsible for coaching of telesales operators according to company training and development programme.Conducting regular assessments of operational & individual performance to establish and maintain best practice.Managing the Team in accordance with HR procedures and recommendations, i.e. discipline, recruitment, etc.Full utilisation of the telephone system to ensure the telesales centre is operating to maximum capacity and efficiency.Responsible for effective team working in a proactive & pressured environmentEnsuring the achievement of department’s targets and overall objectives; resulting in profitable sales growth

Responsible for recruitment and training of all new sales call centre staffSuccessfully managed a team of 15 reportees, including training in company procedures, data management and order processing (Sage, Prophet 2000)Initially responsible for Dublin region sales which expanded within a year to cover national sales Responsible for customer service, sales and logisticsSole responsibility for communications across many facets of the businessAchievement of weekly and monthly targets

LouthDirectly responsible for a floor staff of 10; allocating job responsibilities Staff rostering, and ensuring the highest standard of service and customer satisfaction Managed all personal, administrative and customer service for the businessEnsured the smooth running of front of house in an extremely busy high pressured environment

LouthFace/voice of the company greeting visitors and assisting them in general enquiriesScheduled meetings, presentations, ordering of stationeryOther duties included managing a busy switchboard system, screening all calls, faxes and all other relevant communications.