Rose Chojecki Email & Phone Number

United States

United States

As part of the client's Product Management Team, I provided support to drive strategic business needs, solutions and priorities with the Development Team utilizing agile methodologies to manage critical components of projects and quarterly roadmap deliverables.

Greater Chicago Area

Nine years supporting Back Office Financial and CRM applications for a provider of inflight Wi-Fi connectivity and entertainment services to the airline industry. Lead Analyst and Payment Processing SME : Maintain vendor relationship with payment processors encompassing both IT and business needs. Primary point of contact within company to resolve payment issues including system outages, coordinate new merchant set-ups, and settlement processing Support monthly credit card transaction volumes over 1.2 million for card not present transactions in both US and foreign currencies Identify areas for improved transactions acceptance by making recommendations to the Product Owners Familiar with electronic payment methods such as PayPal and AmazonProvide Business Support to the users of the Back Office Systems and acted as the technical liaison within the Gogo business areas of Finance, Customer Care, Product Pricing/Promotions, and IT-Architecture in support of in-house IT Systems and our Billing/CC Payment vendor applications. Possess critical billing system operational expertise, provide strategy and process leadership to the end users and vendors in collaboration with Agile teams to ensure optimal system solution delivery. Skilled in Software Release Management. Facilitated numerous software deployments.Responsible to train and mentor team members, business users, Operational and Q/A Teams.

Itasca, Il

Provides Business Support to the users of the Back Office Systems and is the technical liaison between the Gogo Finance, Care, Product Pricing/Promotions, Architecture and the Billing/Payment vendor(s) and in house IT systems. The Systems Analyst provides critical billing system operational experience, strategy and process leadership to the end users and vendors in collaboration with Agile teams to ensure optimal system solution delivery.Interfaces and coordinates with MDS Billing vendor for Dise and Product Center development. projects.

Business Analyst/Project Manager Assistant Integral part of a global project team providing support to clients that utilized OpenBill® Express(OBE), a web hosted electronic bill payment and presentment(EBPP) service offering. Responsible for communicating client requests and system issues to the technical staff and project manager. Gathered client requirements for developers to implement the technical framework needed to provide the business solution. Organized and facilitated projects by working with the client, bank, vendors, and EDS account teams. Trained new clients how to configure their electronic billing website by guiding them through the implementation process. Created and executed test cases for system changes including new implementations and software releases. Worked with clients throughout UAT to ensure testing replicated business processes.Assisted with the modernization of the OBE application by integrating credit card processing to improve marketability. Key responsibilities included: Analysis and definition of interface requirements, designing screens, researching PCI compliance areas, testing, and documenting system features.

Lombard

Worked as a SalesLogix 5.2. System Administrator providing second/third level application support for 850 sales, customer service, and marketing users of an environmental services, oil re-refining and cleaning solution company. Created and maintained user accounts, managed application and campaign data. Monitored sync servers/jobs, SQL server, updated SQL queries, and maintained VB 6 interface programs.

Supported Wholesale Trading Clients and Back Office Users using various trading applications and interfaces. Interaced with traders, support staff, developers, network support, DBAs, system admins, and third party software vendors to respond to support questions and resolve application issues. Served as the Root Cause Analysis(RCA) Coordinator for application support teams. I was responsible for documenting and reporting Sev 1/Sev 2 system outages to project management teams for EDS and the client.

Key team member supporting customized mainframe vendor products - Integral HR/Payroll and GEAC Millennium Accounts Payable/General Ledger Applications for a steel company. SME for Accounts Payable application. • Developed processes for transitioning technical team. • Eliminated redundant and obsolete batch processes resulting in improved batch performance of 25%. • Implemented a new interface resulting in increased revenue and the team winning a Galaxy Service Award. • Project lead and developer for major software upgrade of GEAC Accounts Payable and customized programs.As an application developer, I analyzed, created and revised programs for mainframe applications utilizing SDLC methodolgy. Projects include: • Y2K rennovation of COBOL and PL/1 programs • Created PL1programs in IMS and DB2 • Extensive software testing and planningI worked as a Y2K Tester that was brought on team to provide testing expertise to the project and mentor team members for a major airline’s financial and marketing mainframe sub-systems. Member of Quality Assurance sub-team that ensured developers conformed to project testing standards.

Working in a dedicated testing role that was responsible for creation and execution of test cases/plans throughout Unit, Navigation, Integration Interface and System test phases. Experienced creating project-testing standards, test plans, test cases, tracking defects and scheduling regression testing. Provided test planning and execution for a large-scale development project(300+ people) of an ERP-type cellular billing system in a client server environment using a GUI front end. Team lead for the accounts receivable subsystem. Served as the Testing Interface Coordinator to resolve communication issues and foster a good working relationship with client, EDS and vendor teams.

Part of a team providing external product support/training to various customers and internal product support for customer service, account executives, and sales departments for Banking Applications. Trouble-shoot and handled questions for over 100 banks. Converted customers to Deposit Products. Conversion process included gathering requirements, analyzing data, preparing control records, verifying test data, instructing training classes, and providing on-site customer support. Completed over 50 conversions within 4 years.Served as the Team Facilitator for a self-directed work team comprised of System Engineers and Business Analysts. Acted as the focal point for communication between the teams, management, and the account.