Expanded startup data collection firm into global consulting firm for software, training, and project management initiatives in mobile data collection. Serve as champion to high-profile client base, working with clients to structure project framework including budgets, staffing, and tech support volume. Opened second location in Nairobi due to ongoing business growth.»  Leveraged in-depth technical expertise to co-invent groundbreaking mobile data collection and communications system.»  Currently coordinating large-scale multi-country projects in Honduras, India, and Kenya including staff training and client negotiations.»  Deliver year-over-year growth for 17 years, building strong customer loyalty and across short and long-term project operations.»  Ensure full compliance across industry standards, federal / state laws, accounting requirements, and GDPR requirements.»  Client base includes International Federation of the Red Cross, PwC, Deloitte, WHO, World Bank Group, DoD, Johns Hopkins School of Public Health, and the Norwegian Red Cross, among others.

Built successful bar from the ground up in competitive DC metro location with 4.6 / 5-star rating out of 356 reviews on Google. Foster strong community ties by opening bar to customer events / parties and promoting local entertainment. Cultivate a customer and staff-centric atmosphere resulting in low staff attrition and high customer loyalty.»  Primary point of contact for all customer communications, actively supporting needs and resolving conflicts with professional and attentive solutions.»  Oversee and maintain all third-party vendor management in support of seamless operational workflow.»  Perform robust technical analysis to identify and implement best hardware / software advancements for various business systems.

Manage full-scale business operations for neighborhood bar / restaurant, cultivating a positive experience for customers and garnering a 4.3 / 5-star rating with 751 reviews on Google. Oversee all logistics for private events including additional staff support, menu customization, and entertainment. Manage third-party logistics including facility maintenance, additional staffing, and cleaning.»  Organize annual fundraising event for 15 consecutive years to date, raising community awareness and donating all proceeds to carefully selected local charities within the DC area.»  Foster a reputation for exceptional event management leading to new bookings for weddings, comedy nights, fundraising events, and dating services.»  Provide hands-on support to staff as needed, garnering strong personnel loyalty and low staff attrition.»  Generate a positive customer experience by prioritizing customer needs in restaurant / bar operations, event planning, and conflict resolution.

Promoted 4 times within 5 years to progressive leadership capacities due to outstanding initiative technology strategy and project leadership. Served as managerial representative to Technology Steering Committee, Knowledge Management Group, and Distance Learning Committee. »  Facilitated full lifecycle development for department project database upgrade to customized information management system.»  Supervised 100+ staff and volunteers in fieldwork operations.»  Selected to serve in International Federation of the Red Cross working group to build Disaster Management Information System resulting in better Red Cross disaster activities tracking.ADDITIONAL POSITIONS:Field Outreach SpecialistInformation CoordinatorAssistant, International Relief & DevelopmentInternational Assistant, Consumer Electronics Show