Rose D. Email & Phone Number

Faversham, Gb

Faversham, Kent, Gb

Faversham, Kent, Gb

Faversham, Kent, Gb

Faversham, Kent, Gb

Faversham, Kent, Gb

Faversham, Kent, Gb

• Role involves working as part of a small team to deliver customer care to all Shepherd Neame outlets, requiring a solution-focused, energetic attitude • Involves liaising daily with pub teams, logistics companies, Business Development Managers and other departments to efficiently resolve issues as they arise, improving persuasion and interpersonal skills• Increased knowledge of Shepherd Neame brands, ethos and outlets, developing a strong passion for Shepherd Neame products and pubs

Faversham, Gb

• Responsible for running the Visitor Centre and managing visitor experience on Saturdays, Sundays and Bank Holidays • Tasks include unlocking and locking site, ensuring site safety welcoming visitors, stock-taking and book-keeping• Developed guided tour and activity sheet to enhance visitor experience• On occasion deal with antisocial behaviour

Seattle, Wa, Us

• Operating in a fast-paced and challenging environment, role involved identifying, calling and launching high potential online merchants to increase competitive selection, pricing and product availability on Amazon Prime• Acted as an Account Manager for a number of high priority sellers, helping them to grow their business using available merchandising tools • Self-motivated role across 3 Prime products, taking full responsibility for quarterly sales targets• Honed phone based sales technique through daily calls• Developed presentation skills through face to face client meetings

When on shift, this involves unlocking theatre and safety checks in line with fire management; I also greet visiting companies, both professional and amateur, often working evening and weekend shifts.

• Co-ordinated 50 volunteers to run each room over 7 levels of the Barbican Centre across the Battle of Ideas weekend, requiring a flexible attitude and working longer hours when necessary• Put into place new Stage and Area plans to increase event organisation• Key administrative support for the Institute of Ideas team• Roles included proof reading and editing the Battle of Ideas brochure which reaches over 3000 people, compiling and franking 3 rounds of letters to over 400 speakers

Faversham, Kent, Gb

• Acted as support for the Visitor Centre department through processing bookings• Involved handling telephone calls and email inquiries quickly, efficiently and accurately in theVisitor Centre Office • Fully numerate and computer literate• Gained experience in SAP, creating and receipting Purchase Order numbers daily

Faversham, Kent, Gb

• First point of contact for guests arriving for a tour• Lead groups of 27 people around the Brewery, delivering an 80 minute tour pitched at the correct level and in a suitable demeanour to ensure an entertaining and educational time was had by all • Required a welcoming manner, continued enthusiasm and problem solving on occasion when certain areas were inaccessible

Faversham, Kent, Gb

• Worked as part of bar staff or catering team across different events such as weddings and concerts• Trained on cellar maintenance• High level of customer service necessary: at all times had to be friendly, enthusiastic, alert and flexible to be as efficient as possible in a busy working environment

Under the supervision of Dr. Nazif Alic, I studied the impact of detrimental diet on fat storage inDrosophila melanogaster. I learnt many new techniques, and am fully competent in:o Fly maintenance (including microscopy, egg squirts, tipping, freezing and gender sorting)o Food cooking (grape juice, SY and rapamycin media)o Running TAG assaysIn addition, I am experienced in: o humoral fly sortingo Mixed Linear Effects Modelling and data analysis using R software

New York, New York, Us

• Employed for an 8 week summer role within the Hepatitis C Virus team within the Discovery Biology Unit, looking at the effect of drug combinations on an HCV replicon systems• Learnt professional report write up technique, improved oral presentation, networking and general interpersonal skills • Fully competent in: - Maintaining a range of cell lines - Use of various transfection methods - Running cell dose assay (both replicons and dengue) - Use of CAT 2 hood• Experienced in - Fluorescence microscopy - Cedex (cell counting) and FACS analysis

Master’S Degree, Biology/Biological Sciences, General

Cim Level 6 Diploma In Professional Marketing

Education record