Customer Relations Manager | Sales And Inventory Manager | Cafe Manager
Holland, Michigan, United States
09/2017 - 01/2020: Customer Relations Manager / Sales & Inventory ManagerI was given control over the social media accounts for BN store 2042 and built the profiles from non-existent-interactions to functioning and successful platforms. I was frequently asked by my District Manager to give feedback and advice to other stores on how to create successful social media posts with images and language used. I also oversaw booksellers and customer interactions, seasonal store re-sets, and other various changes the company made to better support itself.01/2020 - 10/2020: Cafe Manager / COVID-19 ManagerFrom January 2020 to March 2020 I was the Cafe manager for BN. I oversaw ordering product for the cafe and development of my baristas. I also continued to manage the social media accounts for the store.03/2020 - 10/2020: COVID-19 Special Teams ManagerFrom March 2020 until October 2020 I was one of five employees (including two managers, my store manager and myself) allowed to stay and work in-store during the pandemic. I oversaw the drastic shift to online-ordering and curbside pickup, adherence to strict pandemic-policies, two large store-layout changes, and customer and employee turmoil during the pandemic.