Rose Layton

Rose Layton Email and Phone Number

Senior IT Helpdesk Admin @ Civis Analytics
Chicago, IL, US
Rose Layton's Location
Chicago, Illinois, United States, United States
Rose Layton's Contact Details

Rose Layton personal email

n/a
About Rose Layton

Mission-driven IT strategist and SaaS administrator with over ten years of experience in #SaaSOps, I thrive on discovering new ways to solve complex problems and improve systems for end users. I focus on integration, automation, and scaling, while supporting security and compliance efforts. My expertise includes Google Workspace, Slack, Zoom, Okta, BetterCloud, and other best-of-breed SaaS tools. I’m passionate about using technology to make a positive impact, especially in organizations dedicated to making a difference.In addition to hosting the SaaS Showdown podcast and contributing to the SaaSOps community, I have a background in education, project management, and change management, with several years of non-profit experience. I currently live in Chicago, where I continue to balance my IT work with podcasting, real-time strategy gaming, and amateur voice acting. If I weren’t in IT, I’d be running a cat cafe—let’s talk if you can help make that happen!

Rose Layton's Current Company Details
Civis Analytics

Civis Analytics

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Senior IT Helpdesk Admin
Chicago, IL, US
Website:
civisanalytics.com
Employees:
50
Rose Layton Work Experience Details
  • Civis Analytics
    Senior It Helpdesk Admin
    Civis Analytics
    Chicago, Il, Us
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  • Wikimedia Foundation
    It Project Lead, Strategic Intiatives
    Wikimedia Foundation Dec 2022 - Mar 2024
    San Francisco, Ca, Us
    Led a project to optimize software procurement and management policy, including consulting, communicating and coordinating across workflow contributors, presenting to executive leadership to recommend decisions, writing policy and process documentation, building tracking tools, and reporting on progress.Created and implemented new auditing procedures across a group of 5 teams.Contributed to strategic technology initiatives and projects by planning and coordinating work of team members, writing and editing documentation and communications, consulting on topical issues.Analyzed software budget, spend, and usage for annual budgeting and optimization of cost. Initiated cost savings of 5% of total software spend for the organization from optimized licensing.
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  • Career Break
    Health And Well-Being
    Career Break Aug 2022 - Dec 2022
    Left my position at Stripe to take some much needed time for myself and coordinate a physical move to a new city.
  • Stripe
    Saas Operations Engineer (Core Applications)
    Stripe Aug 2021 - Aug 2022
    South San Francisco, California, Us
    Managed and administered Stripe's Enterprise Google Workspace, Slack Enterprise, and Dropbox for Business environments.Helped develop and implement on-call norms and team processes to support against outages and security incidents, as well as define team scope.Consulted on a wide range of operational and security projects, including from IAM/SSO initiatives, corporate device management policy, and Service Desk employee training.Refined and created additional acceptable use policies for Admins and end users for Slack, Dropbox, and Google Workspace.Completed security audits quarterly and operational audits as needed to maintain compliance and organizational health.Managed escalations of user-facing issues to respective vendors.Wrote technical documentation for admins and end users.Planned and executed small projects, wrote change management plans, drafted and edited user-facing communications.
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  • Strada Education Network
    Strategic Technology Partner
    Strada Education Network May 2019 - Aug 2021
    Indianapolis, Indiana, Us
    This role combines technical skill and SaaS/systems administration with BRM responsibilities, change management, and project management. I help plan strategic technology initiatives, research and test new technologies, manage vendors and stakeholder relationships, write communications and documentation, and train groups of users. In the past year, I have been a technical and strategy lead on a broad initiative to modernize two affiliate organizations using cloud-native technologies, including a universal directory deployment with Okta & JumpCloud, two Office 365 to G Suite migrations, and two PBX system migrations. I received training on project management to support these efforts and have completed my certification.
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  • Strada Education Network
    Corporate Operations Engineer
    Strada Education Network Jan 2019 - May 2019
    Indianapolis, Indiana, Us
    Strada Education Network is the parent organization of my former employer, InsideTrack, as well as 6 other companies and organizations. My team will join the existing Strada IT department and work to modernize, unify, and optimize the IT and technology strategy of the entire affiliate network over the next couple of years.My focus within this project was to coordinate across the affiliate companies to complete the initial directory consolidation of 750 users from G Suite and Office 365 into JumpCloud/Okta in order to facilitate the network-wide launch of Slack Enterprise Grid, a successful project that led to my promotion to Strategic Technology Partner.During this time, I continued to complete routine and upkeep tasks for the service desk and system administration of InsideTrack and gradually worked to support Strada's users and systems.Our Software stack includes G Suite for Business, Office 365, Okta, JumpCloud, Spoke, Slack, Zoom, and many, many more. We support Mac, Windows, and ChromeOS.
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  • Insidetrack
    Service Desk Engineer
    Insidetrack Jun 2017 - Jan 2019
    Portland, Or, Us
    InsideTrack is a technology and SaaS-powered company with two offices and remote employees and contractors in dozens of states and 4 countries. Responsibilities: supporting local and remote employees with day-to-day technology concerns like laptops, G suite, video and audio conferencing software and hardware. In addition, software and SaaS/Cloud administration, which includes but is certainly not limited to onboarding, automating workflows, using monitoring and reporting tools to determine level of security risk and compliance, using clients for API queries, and computer image creation and deployment.Our software stack includes G Suite for Business, Zoom, Slack, BetterCloud, Zendesk, Jira, Basecamp, Concur, and more. We support Windows, Mac, and ChromeOS.
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  • Verizon Wireless
    Retail Support Specialist
    Verizon Wireless Nov 2016 - May 2017
    Basking Ridge, Nj, Us
    Operations duties, including inventory receipt, warehouse returns, discrepancy research, stocking, merchandising planogram implementation and compliance, risk management, office purchasing and reporting, and management support. Support for Solutions Specialists and commission-based positions, in order to provide the best overall experience for the customer.Accomplishments:Offered RSS position after the company-wide reorganization and elimination of the Experience Specialist role.Coordinated and completed the upload of pertinent information and records to a Sharepoint intranet.Worked with store and upper management to resolve store risk with minimal interruption to store flow.
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  • Verizon Wireless
    Experience Specialist
    Verizon Wireless Jul 2014 - Nov 2016
    Basking Ridge, Nj, Us
    Customer service duties, including education and technical support for in-store customers. Set-up, data transfer, and device troubleshooting for Android, iOS, Windows, Blackberry and non-smart devices. Additionally, retail operations tasks such as inventory and stocking, merchandising implementation and compliance, and more. Support for Solutions Specialists and commission-based positions, in order to provide the best overall experience for the customer.Accomplishments:Head of Merchandising - Asked to learn more about and be the go-to person for store merchandising at my location. Role included coordination and execution of all refreshes, signage, security, and other front-of-store concerns. Responsible for executing signage and floor plan changes, store layout and overall store appearance.Operations back-up - Through my position as Head of Merchandising, I gradually worked in more Operations-based tasks, including device counts, merchandise receipts, inventory, discrepancy research, push transfers, CRTC returns, and device recycle processing in order to fill in when our location’s Operations Specialist was not available. Covered risk report and risk management with the district Operations Analyst in order to get an understanding of our store’s behaviors and potential changes that could be implemented.
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  • Wellesley College
    Student Technician Manager
    Wellesley College May 2012 - May 2014
    Wellesley, Ma, Us
    Position involves computing and technology systems issues over the phone and in person. Answered calls from faculty, staff and students. Solved intermediate-to-advanced technical issues on Windows and Macintosh operating systems and all common software including Open Office, Microsoft Office, and multiple internet browsers, as well as specialized institutional software. Solved technical issues on printers and mobile devices. Collaborated with computing staff on projects ranging from basic HTML coding to software and system testing. Trained, supported, and managed other student technicians.• Completed deployment of new images for two dozen mobile lab computers.• Assisted with the editing and deployment of new Drupal website for Library & Technology Services.
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  • Wellesley College
    Student Worker
    Wellesley College Sep 2012 - Dec 2013
    Wellesley, Ma, Us
    Researched and assembled public displays to disseminate information about resources and events. Designed and assembled promotional materials, networked via social media platforms, and advertised for office events and programs several times per month.• Helped to plan and execute more than 10 events over the school year, ranging from lecture to art performance and gallery to family dinner-style events.• Worked independently to compile resources for a database containing information about comparable institutions.
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  • Ymca Of The Central Bay Area (Formerly Known As The Berkeley-Albany Ymca)
    Headstart Intern
    Ymca Of The Central Bay Area (Formerly Known As The Berkeley-Albany Ymca) Jun 2013 - Aug 2013
    Berkeley, Ca, Us
    Came into the YMCA location as a support person slightly elevated from a volunteer. Became familiar with the school, staff, and students. Completed training on Mandated Reporting and Risk Management as well as Adult-Child Interaction Strategies used in this particular program/network of programs. Completed training around curriculum and classroom planning, and helped with day-to-day activities as well as CROWD reading and classroom management.
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Rose Layton Skills

Google Apps Customer Service Technical Support Windows Mobile Devices Mobile Technology Social Media Microsoft Word Powerpoint Microsoft Office Microsoft Excel Phone Etiquette Early Childhood Education Experience Working With Children Child Advocacy Experience Working With Diverse Populations Clerical Work Editing Sakai Preschool Early Childhood Literacy Customer Experience Android Ios Research Writing Leadership Os X Apple Software Cellular Communications Data Transfer Software As A Service Google Suite Project Management Change Management It Strategy Slack It Business Strategy It Project And Program Management Technology Change Management Chrome Os Google Api Zoom Zendesk Strategic Technology Planning Saasops Help Desk Support

Rose Layton Education Details

  • Wellesley College
    Wellesley College
    Teacher Education

Frequently Asked Questions about Rose Layton

What company does Rose Layton work for?

Rose Layton works for Civis Analytics

What is Rose Layton's role at the current company?

Rose Layton's current role is Senior IT Helpdesk Admin.

What is Rose Layton's email address?

Rose Layton's email address is ro****@****ipe.com

What schools did Rose Layton attend?

Rose Layton attended Wellesley College.

What skills is Rose Layton known for?

Rose Layton has skills like Google Apps, Customer Service, Technical Support, Windows, Mobile Devices, Mobile Technology, Social Media, Microsoft Word, Powerpoint, Microsoft Office, Microsoft Excel, Phone Etiquette.

Who are Rose Layton's colleagues?

Rose Layton's colleagues are Jagruti C., Daphne Grenier, Matt Fessler, Josh Steverman, Tommy Gonzalez, Nikhila Rao, Caitlyn Knisley, Cpa.

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