Conduct virtual and in-person individual therapy sessions for a caseload of 15+ clients, weekly, bi-weekly, and monthly.Utilize a range of therapeutic approaches, to include solution focused therapy (SFT), cognitive behavioral therapy (CBT), motivational interviewing, narrative therapy, attachment theory, and family systems theory.Provide grief and trauma informed therapeutic support, working with clients through use psychoeducation, development and strengthening of coping skills, and emphasizing the importance of engagement in mindfulness and wellness activities.

Answer and respond to inbound informational and crisis-intervention online chats and telephone calls, in English and Spanish, to the National Sexual Assault Hotline (NSAH), university, and other third-party hotlines operating under contract with the Rape, Abuse, and Incest National Network (RAINN).Utilize and apply crisis-intervention best practices, to include active listening skills, brainstorming, and safety planning, providing compassionate support to hotline users. Provide accurate and tailored referral services in support of NSAH users. Moderate HelpRoom group online chats, ensuring participants are aware and in compliance with chat room policies, approving chat messages while screening for self-harm and suicidal ideation, initiating private chats and crisis-intervention as needed, and facilitating group discussions on pertinent topics related to sexual assault, abuse, and harassment. Complete assessments each shift to assist with NSAH specific data collection.Supervise and monitor up to 4 fellow Support Specialists, providing guidance to staff during online chats and telephone calls, in addition to quality assurance of service delivery. Regularly participate in training related to serving NSAH users and other hotlines RAINN operates. Apply and adhere to policies and protocols of RAINN, NSAH, and client contracts, and maintain up-to-date knowledge of specific needs of users, to include, but not limited to, law enforcement, nurses, civilians, and college populations.

Coordinated with Garrison Sexual Assault Response Coordinator (SARC) on providing information and services to complainants of sexual harassment and victims of sexual assault. Assisted SARC with managing an installation level Sexual Harassment/Assault Response and Prevention Program (SHARP); support 10+ tenant units. Responded to crisis and administrative calls on 24 hour helpline, developing appropriate plan of assistance tailored to individual needs. Provided guidance and emotional support to victims of sexual assault throughout the administrative, medical, investigative, and legal process. Referred community members to non-military Sexual Assault Service Providers (SASPs) as needed or upon request. Scheduled and facilitated face-to-face and virtual SHARP trainings for 25+ Fort Meade community members bi-weekly. Promoted SHARP services to Army and Air Force personnel, and their dependents, during bi-weekly Newcomers briefings. Attended and participated in weekly installation level directorate, Maryland District of Washington (MDW) regional, and monthly Ann Arundel county meetings.Developed, organized, and updated meeting notes and power point presentations for monthly Sexual Assault Review Board (SARB), safeguarding confidential information, while providing pertinent updates to Board members on installation-wide sexual assault cases and program changes

Supported victims of domestic abuse by providing non-clinical advocacy services. Conducted client intake, lethality assessments, and follow-up Victim Advocacy Program (VAP) sessions, assessing client needs and evaluating safety risk. Developed and implemented safety plans appropriate to the client needs. Utilized crisis intervention, active listening, and motivational interviewing techniques to provide clients with direct short-term care for emotional and behavioral distress. Provided clients with information regarding reporting options, legal rights, military and civilian resources, and access to counseling and medical treatment. Communicated with military and community-based programs on clients’ behalf, providing supportive services, to include domestic violence shelters, health and human services offices, and court affiliated victim advocates. Shared 24/7 helpline duties for weekday, evening, and weekend coverage. Accompanied clients to court for protective orders and hearings, to military legal appointments, and to file police reports. Represented clients’ interests and needs, providing information on clients’ behalf to interdisciplinary team at Family Advocacy Case Review Committee (CRC) meetings. Provided desk-side briefings to local military leadership regarding state, Department of Defense (DoD), Army, and installation-wide policies and procedures for reporting incidents of domestic abuse, to include adult and child abuse/neglect. Facilitated Unit Briefing to 350+ military personnel, providing psychosocial education on domestic abuse, information on VAP services, reporting options for victims, and procedures for reporting cases of abuse. Administered non-complex psychosocial assessments for initial group intake and couples counseling sessions, to evaluate clients’ mental and emotional health, identify risk and protective factors, coping mechanisms, obtain a comprehensive understanding of family and personal history, and to properly outline goals.

Managed ACS Employment Readiness Program, providing employment assistance services to 150+ Active Duty Service Members, family members, DoD civilians, veterans, and retirees monthly. Provided OJT training and direct oversight for program volunteers, coordinating and delegating administrative activities weekly in support of ERP.Designed, implemented, and facilitated career skills courses, to include Interviewing Skills, Social Media for Job Seekers, Resume 101, Dress for Success, 10 Steps to a Federal Job, How to Work a Job Fair, and Salary Negotiation, reflecting up-to-date information regarding occupational trends and job search strategies. Facilitated career skills courses for 60+ students bi-monthly.Expanded marketing footprint to ensure target population was informed of ERP by briefing prospective clients at FGGM community-wide events, consulting local commands, and collaborating with the Community Information Services Coordinator to post and maintain an updated list of ERP classes/events via available print and social media sources, effectively increasing outreach efforts by 25%.Established and maintained ongoing relationships with area employers within the private and federal sectors, increasing opportunities for client recruitment, hiring, training, and participation in educational programs by 75%. Developed and updated database for client employment opportunities twice a week, ensuring 1000+ community members receive job, training, and educational information from local, nationwide, and international organizations. Utilized assessment tools and techniques weekly to interview, counsel, and advise clients on career, occupational, and volunteer goals, ensuring clients’ work experience is compiled into effective and highly marketable job search products, i.e. resume, cover letter, college essay, or LinkedIn profile. Collaborated with clients to develop individual plans, outlining key milestones to achieve the clients’ individual and/or vocational needs.

Provided onsite evening medication monitoring services to 40+ clients enrolled in a psychiatric rehabilitation and support services program, living in residential facilities across Montgomery County, Maryland. Secured medication and medical documentation in appropriate location in residential facilities, ensuring limited/authorized access and maintenance of client confidentiality in accordance with FSI policies and HIPPA.Updated and maintained hard copy and electronic healthcare records (EHR), ensuring medication monitoring visits are accurately documented in clients’ Individual Rehabilitation Plan (IRP). Notated client’s administration of medication, refusal of medication, medication errors or wrong dosage of medication, and any concerns indicated by the client, such as ongoing symptoms and side effects ofmedication.Conducted brief on-the-spot assessment of clients’ mental state during medication monitoring, noting, documenting, and reporting significant changes in symptoms and behavior. Provided crisis interventionand emotional support as needed. Monitored and observed facilities for physical safety of residents, utilizing conflict de-escalation techniques to assist residents in resolving interpersonal challenges, and in more severe cases, reporting incidents of intended or substantiated self-harm, or harm to others, to management and local authorities.

Managed two Soldier for Life Transition Assistance Program (SFL – TAP) Centers in the Northeast Region, serving a combined population of approximately 5,000 military personnel on Naval Support Activity Bethesda/Walter Reed and West Point. Directly oversaw five Transition Career Counselors and one Financial Planning Counselor. Provided program oversight and guidance to newly embedded Soldier Family Assistance Center (SFAC) SFL-TAP Office; monitoring the development and implementation of all transition policies, events, and services within the Bethesda Wounded Warrior community. Planned and conducted quarterly Transition Council Services cross-functional meetings. Designed, coordinated, conducted, and evaluated job skills seminars on civilian resume writing, federal resume writing and hiring process, interviewing techniques, professional image, job fair preparation, and career fair navigation/networking.

Provided Preseparation and transition services to military personnel in the DC metropolitan area, and throughout the northeast region. Provided one-on-one civilian and resume assistance. Supported the Call Center staff, assisting Service Members worldwide via phone, e-mail, and through the Virtual Center. Facilitated Preseparation Briefings, mass Initial Counselings, and other Veterans Opportunity to Work (VOW ) mandated trainings to 50+ military personnel.

Selected by Serco ACAP Headquarters to establish and manage a new ACAP Center in Kuwait; the first of its kind, in an area supporting up to 15,000 military personnel from all branches of the military deployed to the Middle East. Developed and executed media outreach plan, in conjunction with U.S. Army Central (USARCENT) Public Affairs Office (PAO), to market services provided at the Camp Arifjan ACAP Center to leadership and troops deployed to an area of operation (AOR) consisting of, but not limited to, Kuwait, Bahrain, Qatar, Oman, Afghanistan, and Iraq. Collaborated with USARCENT and Area Support Group Kuwait (ASG-KU) Directorate of Installation Support (DIS) to procure office furniture and office equipment worth over $80K for the ACAP Center. Presented bi-weekly reports to ASG-KU DIS, quarterly to USARCENT, on ACAP Center progress and development. Implemented Veterans Opportunity to Work (VOW) Transition Goals, Plans, Success (GPS) curriculum by conducting staff development trainings for 5 ACAP staff members who facilitated classes for up to 100 new clients monthly. Coordinated first annual Kuwait Virtual Career Fair, in partnership with Veteran Recruiting Services (VRS), allowing service members, veterans, and military spouses located in the AOR to communicate directly and explore job opportunities with 25 top US employers. Provided mass briefings for troops remotely located at various military installations in Kuwait, ensuring base leadership is aware of the necessity of ACAP and services offered. Ensured all staff members were in compliance with host nation residency and military installation policies; worked with local sponsoring company to expedite the Kuwaiti Visa 18 residency permit and military installation access process for ACAP employees.

Provided Army Career and Alumni Program (ACAP) services to transitioning military personnel and family members. Conducted daily automated and manual pre-separation briefings for up to six clients at a time. Assisted at minimum five clients per week with job research counseling, resume critiques, cover letters and practice interviews. Supported clients with use of ACAP XXI automated system. Scheduled ACAP clients for monthly Transition Assistance Program (TAP) workshop, Veterans Affairs (VA) Benefits Briefing, VA Disabled Transition Assistance Program (DTAP) Briefing, Federal Resume Seminar, and individual counseling sessions. Provided e-mail and phone call reminders for each workshop. Tracked monthly ACAP standards and client progress with ACAP services. Marketed ACAP Center program by presenting to installation leaders and managers at monthly Community Information Brief (CIB). Instructed the Federal Resume Seminar class and lab session once a month to approximately 40 clients. Created and maintained positive relationships with First Sergeants (1SGs) and Company Commanders to promote ACAP support at the command level. Facilitated meetings with the new Garrison Commander and Command Sergeant Majors (CSMs) to market ACAP services and discuss workshop attendance.

Oversaw daily operations of 3 ACAP Centers, serving over 1200 transitioning military service members per fiscal year. Supervised up to 5 employees, ensuring adequate training was provided, information from SERCO HQ was properly communicated and dispersed, and that client needs were satisfactorily met. Maintained petty cash and facilitated supply orders for each site. Briefed installation leadership on ACAP services and programming changes, to include presentation to 22 senior level military and civilian officials at the quarterly Community Health Public Conference (CHPC), in the largest overseas American military community, the Kaiserslautern Military Community (KMC), on the challenges faced by ACAP and ways in which local leadership can assist in improving retention in ACAP services. Submitted monthly reports to Serco HQ and Project Director, detailing the progress of each Center, workshops provided, and their outcomes, reporting challenges faced during the month, and documenting corrective actions taken to resolve client or center issues. Maintained Center schedules via ACAP XXI automated system for all scheduled events, such as the Transitional Assistance Employment Workshop (TAP), Veteran's Affairs and Veterans Disabled Transition Assistance Benefits Briefings (VA & VA DTAP), the Federal and Advanced Resume Seminars, and daily Preseparation briefings. Created and spearheaded interagency committee quarterly meetings with representatives from various agencies dedicated to assisting transitioning service members and their families with finding employment. Participated in predeloyment and reintegration Soldier Readiness Programs (SRPs); assisting individual military units with providing ACAP services and information in a timely manner. Created and maintained Baumholder ACAP Hot Jobs Facebook page; updating job fair and job announcement information for various corporations, government agencies, and contracting firms seeking to hire veterans.

Coordinated an after school Credit Recovery program for 100 high school students. Supervised, provided technical oversight, and evaluated 10 teachers for the credit recovery program. Managed attendance and snack distribution program for 200 students in after school clubs and athletic teams. Supervised a Saturday Scholars Program for 60 elementary school aged students. Organized recruitment, registration, and scheduling for summer high school academic and work program for 600 students. Served as principle adviser to the Summer School Principal of Roosevelt SHS and assisted with managing day to day operation of summer program. Submitted tri-monthly reports to DCPS Office of Out of School time, highlighting after school events and providing recommendations for changes of the after school secondary school program model. Conducted teacher and staff orientations for credit recovery, Saturday Scholars, and summer school and work programs. Served as the primary liaison for community based and neighborhood based organizations working with Roosevelt SHS students. Created a community service program in collaboration with a neighboring elementary school for Roosevelt high school students. Audited after school files of up to 800 students at six DC area schools. Worked with parents to register students for credit recovery, summer school and Career Pathways programs and to help resolve formal complaints. Managed payroll for after school, summer school, and Saturday school programs for up to 30 teachers and staff.

Fannie Lou Hamer Freedom High School Taught Beginning Spanish to 9th-10th grade students, American Immigration, Latino Immigration, and the Latino/Caribbean Experience in Film to 11th-12th graders, and English Language Arts (ELA) during the summer at Fannie Lou Hamer Senior High School. Served as an advisor and parent contact to a group of 20 students. Helped coordinate school-wide activities, such as the 10th grade retreat, prom, Black History Month events, and the NY State English Language Learners (ELL) Exam. Translated school documents for public distribution.Harry S. Truman High SchoolTaught introductory level Spanish classes to 9th-12th grade students at Harry S Truman High School. Created daily lesson plans based on New York state and City foreign language education standards. Contacted and met with parents concerning student progress. Conducted and participated in staff professional development meetings, ensuring best practise were shared and recognized. Assisted students with planning school-wide Multicultural Show event.