Professional with extensive experience in Information Technology, with over 20 years of experience and a proven track record.Qualified in Service Level Agreements (SLA) and Performance Indicators (KPIs), IT Strategy, IT Service Management and New Technologies (Digital Transformation, Architecture Solution (sw & hw), Infrastructure, Systems, Security), quality control, robotics / automation, IA, IoT and operations / NOC).Multi-disciplinary IT team management know-how (systems and application development, infrastructure and network, support, operation / NOC, QA, security office, projects)Extensive experience in customer relationships (planning, monitoring, negotiation, delivery and crisis resolution) and other areas (Commercial, Product, etc.).Definition of strategies for the Group's services, considering the impact of digital transformation on the market, ensuring the expected results and the resources required to deliver the IT services offered in the portfolio (SaaS: infrastructure, telecommunications, operation / NOC and support; IT projects, implementation, customization, consulting and outsourcing, ERP software factory, systems and applications, applications)Management practices, training, results evaluation and leadership in the implementation of high complexity projects related to digital transformation, restructuring and reorganization of the IT area, working on LGPD regularization and implementation.Experience in various segments (transportation, finance, industry, digital channels, retail, hospital, pharmacy, IT services, etc.)Strong IT knowledge for B2B, B2C (POS, Pin Pad, EDI, MTM, Big Data / BI, CRM, DW, Ecommerce, ECM, BPM, OCR, SaaS / PaaS, SAP, Oracle EBS, TOTVS (Protheus, RM ), MS-Dynamics, Sales Force, SQL, Linux, Windows Server, Telecom, Network, Firewall (Cisco), Shared Services, Digital Transformation, UX, UI, IoT, RPA, IA, URA, App´sAndroid / IoS, digital channels, AWS / Google Cloud)Contract / partner and supplier management, IT staff, budget (Capex, Opex, department), PDTI / PEI definition and planning: business plan, projects (scope, deadline, budget).ITIL, COBIT, PMP, CTFL, SOX, PCI, Prince, Agil, ISSEP / ISSAP / CISSP certifications (in progress).Dynamic, articulate, adaptable and flexible professional, with a young spirit, innovative, change agent, entrepreneur and with a sense of ownership.Author of technical books for database management and Project Management (registered at the National Library of Brazil) and awards (national and international).English, French, Spanish and Portuguese
Listed skills include It Strategy, Firewalls, Iso 27002, Technology, and 54 others.