Worked collaboratively with the physician and other staff to perform a variety of administrative duties in support of patient care. This included answering phone calls and managing provider schedules both internally and at (2) outreach locations; received patients for appointments; ensuring the completion of necessary paperwork; prior authorizations, referrals and medication refills. In addition, ordered and managed the inventory of medications and supplies used by provider. Entered and updated all patient information in an electronic health record and practice management system.

Worked with mental health group to identify possible electronic health record solutions for the organization. Performed workflow analysis and gap analysis on current environment to identify areas for improvement and efficiency. Cornerstone eventually decided to 'piggy back' with an secondary provider to have access to an EHR system. I was a member of the Transition Team.

Actively participate in project planning, go-live timelines/milestones, documentation, identification and resolution of issues.Identify and maintain an understanding of program (medical, dental & mental health) workflows throughout the agency in all areas related to Informatics. Collaborate with technology/informatics team to establish an care model/process flow within the EMR, continually reviewing workflow/process design.Super User and primary onsite support for Optum-CareTracker-Practice Management & EMR application.Primary trainer for Practice Management.

Information resource for Student Interns/Staff & Professional Volunteers in the Mental Health Program Primary contact for grants, contracts & agency reports to our funders and board.Interface with 3rd party billing and reimbursement entitiesAssist with managing mental health client recordsCredentialing for licensed clinical providersAssistant to the Director of Mental HealthParticipated in training for all new student interns, volunteers and staff.

I assist our current and potential clients with the selection of various insurance options (life, health, LTC) and human resource needs. In addition I manage the King and Companies website and have recently converted to a new platform. Go live at the end of June.

Educated and consulted with dozens of long term care providers regarding the implementation Health Information Technology (HIT), to assure compliance with the 2014 federal mandate for Electronic Health Records (EHR).

To inform and educate consumers about the Montessori Methodology of teaching while increasing the enrollment for Eagan Montessori & Amazing Beginnings Montessori.

Initiate marketing efforts including but not limited to event planning, collateral creation and upkeep and advertising campaigns.Update and maintain Accurate Home Care internet and intranet as well as the company's social media presence. Direct all internal and external communications while ensuring continuity in our brand to assist with proper positioning of AHC's provider services

• Created and distributed all member communications (over 100 per year), this included weekly e-alerts, monthly newsletters and various regional and team activities/events/updates. • Managed the creation and distribution of various education brochures, association marketing materials for sponsorships and advertising both in print and web. Utilized in-house tools and third party designers. • Worked with Education Director in planning 2 major conferences a year, totaling 80 plus exhibitors, 40 educational sessions and 500 attendees. • Assisted with defining and outlining 25-35 educational workshops a year. This included topic creation, speaker selection, locate meeting space, order food & beverage, provided training materials. • Sat on 2 e-health workgroup committees to establish methodologies for consumer and provider communications regarding the 2011 Minnesota e-health mandate. • Located reciprocal organizations to form collaborations with like-minded audiences who support expanding the option of home health care, including hospice and assisted living. • Managed ongoing communications and events with reciprocals (Assisted Living Conference & Nurse Managers Programs)• Created and maintain MHCA member collateral, print and web, including applications, letters and benefit information. • Created a yearly budget for the following areas: Communications, Membership, Technology and Marketing. • Determined and published 90% of the association’s website content as related to members and consumers. • Maintained database of over 500 members, business partners, exhibitors, sponsors and reciprocal organizations. • Managed roster and list serve communication for 150 association volunteers, Board Members and Region Officers. • Managed the marketing, advertising and sponsorship sales/promotions including event sponsorships, print and web work. • Maintained and updated the MHCA presence on Twitter, Facebook, LinkedIn (Group), and 2 blogs.

Retail Sales Associate assisting customers with product selection and project creation. I taught several different types of classes in paper crafts, card making and scrapbooking.

•Registered 3,800 attendees for annual Institute•Assisted with organization of 110 speakers. (Including AV requests, registration, bios and general questions)•Assisted with organization of 85 educational sessions between two venues.•Provided excellent customer service to members prior to and onsite at Institute.•Assisted with obtaining, organizing and registration of over 100 exhibitors.

• Maintained and monitored online mainframe computers for outsourcing customers. Responsibilities included monitoring system performance, software upgrades and support of third party products.• Troubleshooted and diagnosed system environments for performance enhancements and recommendations to clients.• Resolved incoming requests for ‘Incidents’ and ‘Requests’ from customers into the Eagan Service Center. Performed root cause analysis for several hundred incidents. • Transitioned new customers into the Unisys environment, data center and other regions, assisted in development of Disaster Recovery exercises and business plans. This included mainframe computers as well as servers.• Learned new client procedures, wrote documentation and trained other staff on new processes and procedures.