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Roseline Duc Email & Phone Number
Customer Success Manager
at
SideCare
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager
Location
Mitry-Mory, Île-de-France, France
Company size
Who is Roseline Duc? Overview
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Quick answer
Roseline Duc is listed as Customer Success Manager at SideCare, a company with 71 employees, based in Mitry-Mory, Île-de-France, France. AeroLeads shows a matched LinkedIn profile for Roseline Duc.
Roseline Duc previously worked as Customer Success Associate at Fixter and Program Manager at Datascientest.Com. Roseline Duc holds Master On Tourism - Specialized In Economy Of International Touristic Development, Tourism from Pantheon-Sorbonne University (Paris 1) - Institute Of Research And Higher Studies On Tourism.
Company email context
Email format at SideCare
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SideCare
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Profile bio
About Roseline Duc
Roseline Duc is a Customer Success Manager at SideCare. She is proficient in Japonais, Italien and Anglais. Colleagues describe her as "J'ai travaillé avec Roseline sur de nombreux projets! Depuis que je la connais, Roseline a toujours fait preuve d’initiative et a montré un sens du collectif sans faille. C'était vraiment un plaisir de travailler à ses côtés et elle sait motiver les équipes lorsqu’un projet lui est confié, ce qui est un atout principal !" and "Une personne très ambitieuse et très polyvalente. Nous avons effectué des travaux de recherches ensemble. Travailler avec roseline est un plaisir "
Current workplace
Roseline Duc's current company
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Sidecare
14 roles · 18 years
Roseline Duc work experience
A career timeline built from the work history available for this profile.
Customer Success Associate
Current
Jun 2024 - Present
Program Manager
- Gestion de groupes de formation, à travers les étapes de:- Déploiement- Coordination B2B et gestion de comptes entreprises- Logistique- Accompagnement premium- Finalisation et fidélisation
- Fournir une expérience exceptionnelle aux différents clients
- Aider les utilisateurs à résoudre tous leurs problèmes via les différents canaux decommunication (slack, mails, etc.)
- Améliorer les délais de réponses et la qualité des réponses
- Enrichir la base de données de réponses
- Point de contact entre l'équipe TECH et les bases des apprenants
Sep 2023 - Jan 2024
Customer Success Manager Fr
- Level 1 and 2 management of customer files (B2C and B2B): returns, refunds, accounts, invoices/credit notes, disputes, etc.- Relation and management of files with the French vendor portfolio.- Building the Customer Service department: process documentation, template, chatbot, snippets, FAQ,...- Management of a team of 4 Customer Care (service provider in.
Oct 2022 - Aug 2023
Customer Care Specialist Emea/Na/Gcc
- Support the Customer Success team in managing incoming customer requests by email and telephone in English, Italian and French.- Redirect customer requests to the right internal contacts.- Take reservations, manage exceptional requests and resolve operational issues.- Handle incoming requests such as contacts, information requests, and internal.
Mar 2022 - Aug 2022
Night Receptionnist
- Customer reception- Check-in/out procedure- Payment and billing- Processing of customer data Mews and OTA- Customer service- Maintenance of the premises and supervision- Creation of a procedure sheet for the position (own initiative)
Oct 2021 - Dec 2021
Content Manager
- Research/documentation of points of interest (POI) on the ground, web, book, etc.- Digital mapping- Report, summary and writing of interactive contents- Designing optimal routes under the Mapper- Input and processing of POI data in the application's back office- Testing of the routes and reporting of failures- Establishment and implementation of.
Feb 2021 - Jul 2021
Home Tutor In Mathematics For Undergraduate
Teaching and homework help to middle and high school students.
Oct 2017 - Jun 2019
Flow Manager
Control and surveillance agent, and assistance in the management of visitors.Checkroom management.Participation in seasonal events (Halloween, Christmas, etc.)
Oct 2018 - Feb 2019
Bilingual Pollster
Service provider for Paris Museums.Surveys of visitors at the exit of the museums of Paris on tablet in different languages.
Jul 2018 - Aug 2018
Cashier/Checkout Operator
- Management of the cash float- Customer services- Maintenance of the collective and personal space- Conflict management
Nov 2016 - Jun 2017
Temporary Worker Within A Student Association
Student association in engineering school.Participation in missions for partners-clients of the school.Administrative sorting, assembly of furniture,...
Oct 2016 - Jun 2017
Jan 2012 - Feb 2012
Merchant And Salesperson
Olive Market
Fruit and vegetable seller.Setting up the merchandise.Promotion of products to attract customers. Management of the cash float.
2008 - 2012
~4 yrs
6 education records
Roseline Duc education
Master On Tourism - Specialized In Economy Of International Touristic Development, Tourism
Exchange Program, Minor Arts And Sciences
Bachelor Degree, Bachelor In Applied Linguistic - English/Japanese, Honors
Sciences De L’Ingénirie
Cpge Scientifique - Mpsi
Lycée Albert Schweitzer
Baccalauréat, Général S Svt - Option Isn, Mention Bien
Lycee Albert Schweitzer
FAQ
Frequently asked questions about Roseline Duc
Quick answers generated from the profile data available on this page.
What company does Roseline Duc work for?
Roseline Duc works for SideCare.
What is Roseline Duc's role at SideCare?
Roseline Duc is listed as Customer Success Manager at SideCare.
Where is Roseline Duc based?
Roseline Duc is based in Mitry-Mory, Île-de-France, France while working with SideCare.
What companies has Roseline Duc worked for?
Roseline Duc has worked for Sidecare, Fixter, Datascientest.Com, Reparcar - Restarteco, and Dayuse.Com.
How can I contact Roseline Duc?
You can use AeroLeads to view verified contact signals for Roseline Duc at SideCare, including work email, phone, and LinkedIn data when available.
What schools did Roseline Duc attend?
Roseline Duc holds Master On Tourism - Specialized In Economy Of International Touristic Development, Tourism from Pantheon-Sorbonne University (Paris 1) - Institute Of Research And Higher Studies On Tourism.
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