Roselinni Gene Gutierrez Email & Phone Number

Quezon City, National Capital Region, Philippines

• Functioned as a Customer Support Advisor assisting multiple branch managers and staffwith various home loan issues such as arrears
• Support Branch managers and staff via inbound calls, chats, and emails using platformssuch as Salesforce (includes Omni-channel for Chat support duties), Amazon CCP, OII,Starr, Smartlook and Glance (for screensharing.
• Calculated interest rates and provide detailed information for branch managers to giveto their customers
• Achieve specific support and resolution on each and every call
• Used employee tools such as Microsoft Teams and Slack

Managua, Nicaragua

• Making purchase orders and sales confirmations for customers both domestic and internationalthrough Microsoft platforms such as Excel and Word
• Provide assistance and answer customer inquiries via email and inbound/outbound calls
• Tracking orders for different clients
• Managed Google Workspace for the company email and domain

Bachelor'S Degree, Information Technology

Associate'S Degree, Business Information Management