Roselinni Gene Gutierrez Email & Phone Number

Quezon City, National Capital Region, Philippines

• Functioned as a Customer Support Advisor assisting multiple branch managers and staffwith various home loan issues such as arrears• Support Branch managers and staff via inbound calls, chats, and emails using platformssuch as Salesforce (includes Omni-channel for Chat support duties), Amazon CCP, OII,Starr, Smartlook and Glance (for screensharing with customers), and Microsoft Outlook• Calculated interest rates and provide detailed information for branch managers to giveto their customers• Achieve specific support and resolution on each and every call• Used employee tools such as Microsoft Teams and Slack

Managua, Nicaragua

• Making purchase orders and sales confirmations for customers both domestic and internationalthrough Microsoft platforms such as Excel and Word• Provide assistance and answer customer inquiries via email and inbound/outbound calls• Tracking orders for different clients• Managed Google Workspace for the company email and domain

Bachelor'S Degree, Information Technology

Associate'S Degree, Business Information Management