Roselin Nutangi Email & Phone Number

Hyderabad, Telangana, India

• Work with stakeholders to manage product launches, feature requests and ad hoc projects. • Handling two Scrum teams by facilitating Sprint planning meetings, Daily scrum, sprint review and sprint retrospective meetings• Coach product owner to create quality epics and user stories. Ensure the team has a healthy backlog. • Take proactive measures to identify and address issues that may affect the service delivery team, working closely with team members, peers, and management for resolution.• Removed impediments and protected team members from interruptions to maximize productivity.• Worked closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing• Implemented a Kaizen framework in collaboration with Knowledge managers to improve the content quality of Help canter articles, address customer issues and streamline content operations• Led bug and SLA management, conducted a pilot for Gen AI writing tool for a team of 40 members to drive content strategy

Hyderabad, Telangana

• Managed a team of 10+ trainers to monitor their day-to-day productivity, quality and generate reports• Worked with Scrum teams by ensuring incremental improvements are released early, often, and iteratively by both receiving and addressing stakeholder & customer feedback• Expertise in managing teams, process training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping client satisfaction as the primary objective• Develop processes for evaluating team workloads and staff performance.• Develop status reports to be delivered on a regular basis to the process managers with updates on overall team progress • Evaluate reports to identify any trends, problem areas or potential issues that need to be addressed

Hyderabad Area, India

Worked as a Chargeback Investigator in Transaction Risk Management Team in Amazon.To identify fraud on the accounts ,observe trends/MO's on account in order to make the marketplace safe for customers. Goal is to recover bad debt by handling claims from customers or the payment processors on the disputed transactions.Identifying various fraud patterns and dealing with the disputes placed by the customers with their banks while preserving customer experience.Working with product business teams to deep dive the root cause of contact and concession spikes and drive root cause resolutions.

Hyderabad Area, India

Worked on Hospital and Physician RCMS.Hands on experience on how to process the insurance claims and denied claims to accumulate payment for the Physicians/Hospitals.Semi voice tools to work with insurance on behalf of bunch of hospitals in the U.S and also for the Physician groups like Mount Sinai and Garden State.

Bachelor Of Technology - Btech, Computer Science, 7.28

Activities and Societies: Volleyball and Badminton Player, Member of T-Foundation(NGO)

Bachelor Of Technology - Btech, Computer Science