Roselle Interrante Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Review technical and security requirements for third party and in house applications.Security related projects include secure messaging and NAC client certification for deployment on all managed endpoints in the enterprise.Tested and certified Windows security patches prior to roll out.Repackaged and certified applications on managed enterprise desktops and laptops and scripted silent installations for automated deployments.Tested and certified applications for O365 integration and migration from legacy Office products.Re-mediate existing portfolio of third party and in house legacy applications for Windows 7 64-bit and Windows 10 OS deployments.

Provided IT consultancy services for multiple small to medium sized businesses in the Greater Boston area.Provided remediation and recovery for various malware infections on client laptops/desktopsand provisioned client e-mail domains on Google’s Postini service for spam/malware filtering.Supported multiple laptop encryption technologies including Bitlocker, TrueCrypt, PGP and Symantec’s Endpoint Encryption products.Created and maintained site to site VPN connections to corporate data center for client hosted services.Support for Windows and Mac platforms, Microsoft Small Business Server, Exchange Server and MS Office 2007/2010/2013/O365.Created and maintained technical documentation library for all client sites.

On site contractor responsible for all IT related products and services. Duties included performing daily/weekly backups and rotating storage media. Create user and e-mail accounts for new associates. Manage and maintain inventory of corporate laptops and create/modify OS images for new desktop/laptop deployments.

Proactively investigated and re-mediated various OS and application vulnerabilities under Windows, Linux, and Mac OS platforms.Monitored IDS and IPS systems daily and engaged network teams to remediate, isolate or remove known compromised systems from the environment.Part of the project team that implemented full disk encryption on all Partners corporate laptops.Worked with vendors to establish, troubleshoot and maintain multiple site to site IPSec VPN’s via redundant Cisco Pix firewalls and IOS routers.Supported multiple SSL VPN technologies including Cisco ASA, Juniper Netscreen and SecureLink products.Provisioned multiple DMZ’s to isolate and protect critical and clinical infrastructure against compromise and avoid impact to patient care delivery.Other duties included performing monthly firewall audits, vulnerability scans and preparing postmortem incident reports for management review.

Support for all Partners VPN/Dial-in client access and technical issues including training of internal IS staff, documentation and testing.Performed NT administration as part of the MGH Network Services Site team for Partners in house IS staff, medical departments, and end user community.Worked with the PHS Client Infrastructure team to perform QA testing and create documentation for applications and system wide updates prior to production release.Participated in 24x7 on call rotation for the MGH Network Services Site team.Other projects included support for Partners Mobile laptop platform and wireless authentication (utilizing Cisco LEAP/ PEAP) and supporting Windows Mobile devices.

Primary technical support for FESCo division of Fidelity Investments. Provided support to application end users in a LAN/WAN environment. Hybrid networks consisted of Microsoft Windows NT 3.51 and 4.0, Novell Netware 4.1, Windows 3.1, Windows 95 and UNIX platforms.Facilitated user requests for software installations, printer and hardware issues, password resets, and remote dial in access.Setup new user AD and email accounts, ordered computer equipment, phones and LAN connections.Supported Fidelity’s internal online employment database on multiple platforms company wide.Acquired and maintained IP addresses for multiple TCP/IP host computers in different LAN environments.

Provided technical phone support for Garber Travel employees. Assisted with the administration of multiple LAN’s, as well as troubleshooting user and system problems.Analyzed and resolved problems involving PC’s and peripherals; Novell Netware3.x; office software (i.e. Windows 3.1, WordPerfect, QuattroPro, MSWorks, Foxpro, Procomm Plus); and e-mail (Novell GroupWise).Responsible for creating network logins for all new users including assigning appropriate permissions, installing software and connecting to network printers.Assisted e-mail administrator with monitoring gateway connection logs, adding and deleting users to post office domains, creating e-mail accounts and maintaining Internet connections.Implemented database log to track all help desk calls and used log as a troubleshooting device for future problems.