Diligently monitor deliveries and assist visually impaired customers in adding their desired items to the cart.Manage incomplete orders and missed deliveries.Handle customer communication across voice and non-voice channels (email, chat, and calls).Respond to customer inquiries, providing accurate and timely information.ACHIEVEMENTS:Successfully supported and assisted a high volume of customer interactions (40 to 50 per day).Consistently resolved delivery issues by identifying core problems.Ensured a smooth shopping experience for visually impaired customers.Delivered timely and accurate information to customers across multiple channels.

Assist customers in protecting their data, reinstating accounts, and keeping personal information updated.Guide customers through troubleshooting and navigating their devices.Promote subscription upgrades to encourage customers to explore premium services.Monitor payment progress to ensure timely processing for continued service usage.ACHIEVEMENTS:Provided outstanding technical support to a high volume of around 40 customers daily, consistently resolving diverse inquiries and technical issues, resulting in high customer satisfaction and retention.Ensured consistent and timely processing of payments, leading to uninterrupted service for customers.Successfully encouraged multiple customers to upgrade their subscriptions, contributing to revenue growth.

I worked with Winnoven, by writing the company profile and leading in creating the right graphics for Winnoven Website,

worked in data entry, and attended leadership training