Roselle Ramirez Email & Phone Number

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Logged call information and solutions provided into internal database.Met customer call guidelines for service levels, handle time and productivity.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Educated customers about billing, payment processing and support policies and procedures.Schedule appointment.

Handled customer inquiries and suggestions courteously and professionally.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered constant flow of customer calls with minimal wait times.Answered customer telephone calls promptly to avoid on-hold wait times.Responded to customer requests for products, services, and company information.