The heart and soul of any organization resides within it's employees and their success drives the success of the enterprise. This is where my passion and expertise lies. My mission is to create learning experiences that maximize the full potential of others through personal, professional, and functional development. My role as a learning and development professional is to develop high performing individuals and teams that exceed expectations within a customer-centric culture. I have 12 years’ experience in leading culture-based talent development initiatives with a focus on learning and development to establish new benchmarks of productivity in healthcare and customer service.I actively engage all employees and champion individual improvement with the following factors: - Alignment with the Why (Mission and Core Values)- Skills and Knowledge (Training Seminars, Facilitation, Educational Materials, and E-Learning)- Expectations and Feedback ( Performance Evaluations)- Rewards and Incentives - Motivation and Preferences - Job Fit (Strengths) - Work Environment - Learning Management Systems and Authoring Tools (Articulate Storyline, ComplianceWire, Cornerstone)
Listed skills include Training, Leadership, Organizational Development, Performance Management, and 22 others.