Taking the lead in communications and engagement in this fast-paced, dynamic role with empro Consultants, I employ an energetic and empathetic approach to developing forward-thinking strategic communications. Empro offers bespoke communication consultancy services focused on: Strategic Communication Planning Key MessagingInternal CommunicationsStakeholder Engagement Business Improvement PlanningAt empro we recognise people are the backbone of businesses, that’s why we consider colleague engagement critical to the success of any project.

Honoured to have been invited to be an Ambassador for the work of @wynforddore at Zing Performance. At 15 I was an international Rhythmic Gymnast, I couldn’t read, my confidence was on the floor and school life was impossible. It completely changed my path in life, I went on to hold two British titles soon after, academia became my focus and graduated with a 2.1 BSc (Hons) degree and have held senior roles within the financial services industry and I've now seized the opportunity to wear the shoes of business owner. Forever grateful for a life of possibility.Zing performance, founded by Wynford Dore works with adults and children affected by the symptoms of learning difficulties such as dyslexia, ADHD and autism. It’s a unique and effective programme of carefully designed exercises that build stem cells in the brain to unlock hidden potential in the brain.

Partner Agent at Fine & Country with over a decade of experience working with high profile clients. A driven and proactive agent who seeks to support clients every step of the way in writing their next chapters.

Lord Consultancy Services supports clients achieve commercial excellence by designing and implementing learning and communication solutions that improve performance to drive business results.Clients include smalll and large organisations such Lloyds Banking Group, Retailers and start-ups. Our recent work has involved: Designing learning to improve customer service and business results within offshore teams. Developing a suite of learning materials for innovative pilots within the financial industry. Developing business strategies to give new retailers the competitive advantage.

Providing Design Consultancy Services to Momenta Operations' clients.

Supported the development of new learning materials to designed to improve customer outcomes and customer service scores within Credit Operations.

• Principal designer for Lloyds Banking Group. Developed a suite for learning materials to launch new acquisition services on a fleet of Lloyds Mobile Branches. • Lead designer for Connect (Telephone Banking) Lloyds Banking Group. Development and implementation of learning tools to launch a new initiative to improve business efficiencies.

As an independent Image Consultant I provide specialist Image and Personal Styling services to clients across the Midlands. I take pride in taking a personal and tailored approach to working with clients by designing services that coach, build self-confidence and teach clients how to be their most confident. As well as providing support to private clients, Real Identity works with educational institutions, commercial organisations and business owners. I work alongside business owners to define and manage their professional brand in order to build a positive reputation and achieve better business results. With just 3 seconds to form a first impression and 93% of that first impression being non-verbal it’s down to our image, presentation, body language and overall professional brand to do the talking. In this competitive market these soft skill areas have never been so important in helping to shape a company’s brand and reputation. Clients are taught how to promote their business values through a high impact self-image and how to win new business and retain customers through effective communication. The Education Services are designed to motivate, influence and educate learners. The programmes enhance the opportunities for learners by equipping them the necessary soft skills to be successful into either their next step in education or into employment. Some of Real Identity's to date has included: • Design and delivery of coaching in self-presentation for business owners, focused on winning and retaining clients through effective communication and behaviours• Development and delivery of self-presentation coaching for teenagers in schools preparing for the world of work and interviews• Design and delivery of Confidence Building Workshops for unemployed adults leading to improved employment outcomes• Personal presentation coaching to private and commercial clients• Coaching hospitality clients to improve reputation and customer service scores

• Sole facilitator of Lloyds Banking Group Remote Advice Mortgage Training via WebEx• Lead designer in transitioning high profile, Community Bank projects into the BAU training programme at Lloyds Banking Group Community Banking.

Freelance Facilitator, Trainer and Coach specialising in communication and customer service training design and delivery within the financial industry. Other work also includes Public Speaking on subjects of: non-verbal communications, first impressions, image and voice for business, professional and corporate branding. Most recent contract included; service optimisation workshop facilitation for a 'big four' bank, acting as the lead designer in the transition and implementation of the group wide project into the BAU training programme. Effective stakeholder engagement, time management and close attention to detail was essential to the success of the project.

Providing Facilitation and Learning Design Services to Huntswood's clients.

• National facilitation of Branch Service Optimisation Workshops for Lloyds Banking Group Community Banking.

As Director for DNM Business Consultancy Ltd I supported the sales and marketing function of the organisation in order to meet commercial targets. Working alongside multiple partners I led the development and management of the following: • Customer Relationship Management, including direct support• Training design and delivery of new products for NHS; new approaches to Education markets• Launch and establishment of a product offering in competitive medical Healthcare market• Delivering presentations • Designing and delivering implementation processes

In this role I am responsible for: - Brand development for new products and services - Managing and updating the website - Delivering product launch events - Developing and delivering PR and marketing support for new and existing products and services - Designing and delivering a marketing plan to support brand recognition and revenue

As Proposition Manager for Barclays Business Marketing I played a key customer-centric role, which involved influencing and engaging stakeholders at all levels, from Director to Branch Colleagues. Within the Barclays Business Marketing function I acted as an advisor and consultant for new campaigns and strategies that could impact on our customer satisfaction scores (business owners with a turnover of £0-£5m). I took a lead role in: • Developing and implementing customer retention strategies • designed customer contact processes to improve customer experiences, satisfaction and loyalty• Training in-branch and regional sales teams, including writing sales scripts• Developing and implementing customer retention strategies• Designing customer contact processes to improve customer experiences, satisfaction and loyalty leading to steadily reducing levels of complaints

As a Campaign Executive for Barclays Business Marketing I developed and managed the internal communications plan, which involves maximising channels and delivering integrated internal communications. In this role I had to build strong relationships with key stakeholders, including our branch network in order to maximise the impact of communications and make continual improvements. Working closely with colleagues from across the bank this role involved engaging staff at Group and local levels. I led the developed and delivered the training materials for new national campaigns, such as the Take One Small Step Competition and Supporting British Business, at a regional level requiring effective engagement with Regional and Area Management.

Dore is a global organisation that provides an exercise-based programme to help remediate the symptoms of learning difficulties. This role reported to the Global CEO and Marketing Director and comprised: • Social media and WOM marketing initatives• Copywriting• Design and production of marketing collateral• Development of Case Studies• Event planning and management • Internal communications• Liaison with external agencies • National and local campaign management• Negotiation with suppliers – printers, resources• Product marketing management• Production of strategic proposals• Web site content management• Online community management