Roselvie A. Email & Phone Number

Haarlem, North Holland, Netherlands

United Arab Emirates

Lounge AgentEnsure Premium passengers are provided with the highest level of customer service at all times.Check-in/out passengers in the NMOS system and control lounge excel files together with other registrations. Handle cash and card registry including the making of daily reporting. Advising passengers with all available services and offering assistance where required to maintain customer loyalty.Keep all passengers informed regarding their flight departures and making announcements for boarding and flight changes.Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor,Airport Customer Service AssistanceProvide a comprehensive service to all VIP and Marhaba clients that includes check-in, immigration, onward connections. Assistance while resolving issues such as misconnection and improper documentation (visa).

Jumeirah Beach Hotel, Dubai

Answer incoming calls for the restaurant and provide appropriate service. Confirm reservations and book the seats with QSR System. Manage the flow of Guests into the Dining and Bar areas, provide accurate waiting times for incoming Guests if needed. Selling restaurant merchandise and inventory at the end of the month.

Fort Bonifacio, Taguig City

Day-to-day work including record keeping, staffing service and filing documents. Organize and make Memo’s for the Manager. Prepare Powerpoint presentations and reports. Maintain attendance log for hourly employees.

Philippines

Handle organizational and clerical support tasks.Answer telephone calls and queries. Maintain attendance log for hourly employees.Receiving and accepting delivered materials (inspection and count the quantity).

Tacloban City, Phillipines

Hotel Receptionist (2.5months)F&B and Room Attendant (2.5months)