• Analyze the skills and qualities required for each particular job and develop job descriptions and duty statements• Advertise staff vacancies, assess applications, interview applicants, administer selection tests, prepare reports and make recommendations to management about staff appointments• Maintain the personal records of employees on matters such as wages, leave and training, and prepare associated management reports• Arrange and conduct staff training• Assist employees with work matters, career development, personal problems and industrial matters• Organize employee welfare services such as health and well being programmed, first aid and fire warden training, superannuation and social activities• Help implement organizational changes (such as those following from industrial relations legislation, revised job classification structures or technological changes)

• Train and coach newcomer and ensure through supervision of the front office team.• Set the tone and example of guest service and guest satisfaction for all colleagues.• Maintain positive public relation; improve guest service and aggressive hospitality. • Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filling.• Coordinate and maintain records for staff office space phones, parking and office keys