Rose Mae Maghanoy Email & Phone Number

Singapore

Provides and ensures excellent assistance to clients and maintaining client relationship, collecting information, et., thru email management and calls.

Provides onboarding webinars/website implementation experience for SaaS clients.

i1 Building IT Park Lahug

Lead Generator, Appointment Setter, Cold caller (PureB2B). Cold call prospects in Sales, Marketing, Finance, HR or IT, qualify them as a lead and convert them into prospective customers.

Gagfa Tower

Cold caller (PureB2B). Cold call prospects in Sales, Marketing, Finance, HR or IT, qualify them as a lead and convert them into prospective customers.

TGU Tower Cebu IT Park

• Mentored agents during Call Listening Sessions in the production floor, sharing and filling up knowledge gaps and learning from them as well.
• Few admin tasks such as 1-1 coaching sessions with representatives who received dissatisfied rates; call listening, root-cause analysis, deep-dive analysis
• VOC, AHT and LA updates in every interval; end-of-day reports for endorsement.
• Provide management support to Team Leaders as needed, making sure headcounts are intact, closely monitor agents with schedules activities and make sure Line Adherance passes in every interval.

9th Floor, TGU Tower I.T Park Cebu, Philippines

• Internal Escalations Group / Floor Support
• Handle customer complaints, supervisory calls, and escalations of Comcast Cable, Internet, and Phone US customers. Addressed escalations over the phone to ensure customer satisfaction with urgency, patience, and active.
• Floor-walk. Provide real-time assistance to agents on their live calls; includes general inquiries, processing sales, checking account codes, account review, any technical and billing assistance.
• Employee Engagement Volunteer

9th Floor, TGU Tower I.T Park Cebu, Philippines

• Supports Video Technical, HSI-CDV Technical, Billing issues and Sales
• Provides technical assistance concerning cable, internet and phone and ensure a positive customer experience.
• Received enhance training for wireless & hardwire issues, modem and router configurations, computer and email problems. Experienced in handling inbound customer issues including, but not limited to: - hardwired and.
• Provide account billing support- simple to complex billing issues
• Basic Email Setup and Troubleshooting (Mac Mail, Thunderbird, Windows Live Mail, Outlook)
• Upsell LOB in every opportunity.