Rosemaree Robles Email & Phone Number

Chicago, IL, US

Illinois, United States

• Actively analyze and research assigned sales targets; develop and implement strategic sales plans to meet organizational goals and quotas
• Foster strong, on-going relationships with clients by demonstrating knowledge of their goals and proactively recommending hospitality services to meet their objectives based on CAL’s service platforms
• Represent clients at a variety of events, from organizational meeting to national tradeshows throughout the US
• Work front line hospitality services, creating an experience that drive traffic and keep attendees engaged on the tradeshow floor
• Completed over $1.2 Million in sales since March 2022, this is inclusive of proactive client communication, pricing and preparing proposals, preparing final invoices, researching tradeshows and client business.

Northbrook, IL

• Manage 3 separate labor budgets while creatively generating revenue sources, building relationships with the community, offering private swim lessons, and implementing safety protocols, attracting additional members.
• Built a successful swim program, consistently exceeding every goal, and expertly organizing all aspects of the program, including audits, scheduling, and administrative paperwork, providing a quality, efficient program.
• Oversee safety programs, including monthly Code 100 drills, and certifying all team members, ensuring the organization and staff met all regulated safety compliance
• Developed a lap lane schedule, coordinating schedules for lap swimmers, programming, and contracts, providing the space and times for all 3 to use the facility concurrently
• Lead 50 seasonal and 15+ year-round staff members, training, assessing performance, and providing feedback for all staff, producing a highly trained, highly qualified team
• Established a relationship with the NASA Swim Club, facilitating corporate memberships, generating 200 new members, and driving revenue

Algonquin, Illinois

• Completed entire Manager in Training program within 2 months, subsequently named manager of the Diamond level Life Time Athletic in Northbrook
• Worked the front line including guarding, training staff, and teaching lessons, ensuring cohesive operations from a program management perspective while driving productivity
• Transformed the club from being behind to exceeding goals, hitting revenue budgets within 2 months

Northbrook, Illinois, United States

• Managed 10 staff members, leveraging safety operations, and driving consistent operational growth

Northbrook, Illinois

• Managed 30 full-time, part-time, and seasonal aquatics professionals, hiring, training, and supervising, creating a highly trained staff, providing quality service to all members
• Developed a comprehensive 8-week program for 120 summer camp participants, while managing a year-round, learn-to-swim program for 400 children, providing exceptional programs for young people
• Oversaw Crisis Management, training, and updating staff on Emergency Action Plan, CPR, AED, and first aid, creating the safest environment possible for staff and members
• Prepared and processed monthly billing charges, manually applying financial assistance and other discounts, and communicating with members across all 4 locations when payment problems arose or debt collection was.
• Established strategic partnerships and working relationships with schools, park districts, parent groups, and other organizations, expanding program offerings to meet community needs while driving revenue
• Maintained compliance with all JCC, American Red Cross, DCFS, LKSA, and American Camping Association standards and guidelines, ensuring a safe and secure environment in which to work and swim

Highland Park, IL

• Performed multifaceted roles at the front desk, including checking patients in and out, overseeing faxes, manually inputting prescription refills, managing supply orders, and ensuring schedules were kept, providing.

Chicago, IL

Directed back-end administration, handling scheduling for a variety of doctors, overseeing end-of-day financial closings and monthly expense reports, and training staff in certain sectors, maintaining efficient operations for patients, doctors, and staff