Rosemary Gitonga Email and Phone Number
Rosemary Gitonga work email
- Valid
Rosemary Gitonga personal email
An enthusiastic and self-driven Leader with over 25 years’ experience in leading financial institutions in Kenya, East and southern Africa. A peak performer with a solid track-record in Retail and Customer Experience Transformation, Strategic Leadership, Business development, High Performance teams’ leadership, Product & Channel Innovation. A leader with a track record of documented contributions leading to improved financial performance, heightened productivity, and enhanced Customer Experience.
Ecobank Transnational Incorporated
View- Website:
- ecobank.com
- Employees:
- 3739
-
Regional Head CxEcobank Transnational Incorporated Jul 2019 - PresentNairobi, Kenya• Responsible for customer experience in Kenya East and Southern Africa, consisting of 9 countries.• Lead a team for the CX transformation Journey in partnership with KPMG Consultants• Provides leadership to contact centre and all the customer touch points.
-
Head Client Engagement And Direct BankingEcobank Transnational Incorporated Jan 2017 - Jun 2019Nairobi, KenyaResponsible for formulation and execution of strategic agenda for Retail Sales and bank wide Client Experience.• Responsible for the balance sheet and profit & loss (P&L) of the direct banking segment (mass market).• Responsible for a portfolio of about 140,000 customers both on virtual and organic.• Provides leadership to the contact centre and departmental service points.• Leadership responsibility for the cross-sell of the bank products to increase wallet share per customer through the contact centre.• Grows revenue lines using digital banking.
-
Cluster Client Engagement Head EacEcobank Transnational Incorporated Apr 2014 - Dec 2016Nairobi, Kenya• Engagement of customer satisfaction by structuring and managing service experience design stage. • Help identify and communicate optimal solutions based on a solid appreciation of the client’s business.• Maintained and developed client relationships exploring opportunities to provide additional products.• Coverage: Ecobank affiliates in EAC.Key achievements:• Significantly improved the Net Promoter Score in the region.• Set up functioning call centre and introduced an Alternative Dispute Resolution structure
-
Head Branch NetworkEcobank Transnational Incorporated Mar 2013 - Mar 2014Nairobi, Kenya• Growing the Ecobank Kenya business on retail business to become a meaningful contributor to the revenues.• Providing leadership to the area managers by driving branch network strategy and performance.
-
Head Markets And Customer Care (Customer Service Quality)Ecobank Transnational Incorporated Apr 2011 - Mar 2013Nairobi, Kenya• Execution of the strategic marketing plan including product development.• Increase the level of sales by use of direct sales teams.Key Achievements:• Successfully created and implemented a model of customer compliant resolution which was fully adopted by the other Ecobank affiliates.• Developed a customer retention model for customer experience, on boarding and retention process.
-
Head Customer Strategy.Barclays Nov 2010 - Apr 2011Nairobi, Kenya• Developed and rolled out the customer retention strategy that they use up to date.• Established the 5 point customer excellence plan for customer on boarding and retention. -
Regional Manager Queensway ClusterBarclays Jan 2009 - Oct 2010Nairobi, Kenya• In charge of a team of 300 comprising of 11 branches.• Successfully provided leadership in branch operations, sales, customer excellence, performance management and business direction.• Achieved the highest growth of assets and liabilities, was recognized as the best cluster 2010.• Initiated the longer opening hours for the flagship branch and this increase the business portfolio making the highest growth.
-
Senior Branch Manager QueenswayBarclays Jan 2008 - Dec 2008Nairobi, Kenya• Effectively led a team of 102 providing leadership, driving business and delivering exceptional performance.• Established high control standards and embedded strong rigour culture within the branch.• Instrumental in managing the system change that was very successful with nil losses.
-
Branch ManagerBarclays Sep 2001 - Dec 2007Nairobi, Kenya• Effectively managed the following branches during this period at Barclays bank of Kenya: Hurlingham, Nyeri and Karatina branch.• Before then I worked in Barclays Mombasa branches in various roles before the branch manager’s appointment.
Rosemary Gitonga Skills
Rosemary Gitonga Education Details
-
Strategic Management -
Kenya Methodist UniversityEntrepreneurship/Entrepreneurial Studies -
Kenya School Of Professional StudiesBanking And Financial Support Services
Frequently Asked Questions about Rosemary Gitonga
What company does Rosemary Gitonga work for?
Rosemary Gitonga works for Ecobank Transnational Incorporated
What is Rosemary Gitonga's role at the current company?
Rosemary Gitonga's current role is Regional Head Customer Experience EAC & Southern Africa Ecobank.
What is Rosemary Gitonga's email address?
Rosemary Gitonga's email address is rg****@****ank.com
What schools did Rosemary Gitonga attend?
Rosemary Gitonga attended Universidad 'san Juan De La Cruz', Kenya Methodist University, Kenya School Of Professional Studies.
What skills is Rosemary Gitonga known for?
Rosemary Gitonga has skills like Banking, Stakeholder Management, Credit Cards, Corporate Finance, Banking Operations And Sales, Portfolio Management, Financial Modeling, Managerial Finance, Retention And Market Penetration, Financial Risk, Business Analysis, Business Development.
Who are Rosemary Gitonga's colleagues?
Rosemary Gitonga's colleagues are Papa Madiaw Ndiaye, Lauryn Bulimo, Florah Ngulube, George Amewu (Ca, Mdm, Bsc.), Harry Assumang, Femi Ademiluyi, Yoke Matthew.
Not the Rosemary Gitonga you were looking for?
-
1yahoo.com -
-
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial