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@ecobank.com
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Rosemary Gitonga is listed as Regional Head CX at Ecobank Transnational Incorporated, a with 3739 employees, based in Kenya. AeroLeads shows a work email signal at ecobank.com and a matched LinkedIn profile for Rosemary Gitonga.
Rosemary Gitonga previously worked as Head Client Engagement and Direct Banking at Ecobank Transnational Incorporated and Cluster Client Engagement Head EAC at Ecobank Transnational Incorporated. Rosemary Gitonga holds Master Of Business Administration - Mba, Strategic Management from Universidad 'San Juan De La Cruz'.
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AeroLeads found 1 current-domain work email signal for Rosemary Gitonga. Compare company email patterns before reaching out.
An enthusiastic and self-driven Leader with over 25 years’ experience in leading financial institutions in Kenya, East and southern Africa. A peak performer with a solid track-record in Retail and Customer Experience Transformation, Strategic Leadership, Business development, High Performance teams’ leadership, Product & Channel Innovation. A leader with a track record of documented contributions leading to improved financial performance, heightened productivity, and enhanced Customer Experience.
Listed skills include Banking, Stakeholder Management, Credit Cards, Corporate Finance, and 34 others.
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A career timeline built from the work history available for this profile.
Nairobi, Kenya
• Responsible for customer experience in Kenya East and Southern Africa, consisting of 9 countries.• Lead a team for the CX transformation Journey in partnership with KPMG Consultants• Provides leadership to contact centre and all the customer touch points.
Nairobi, Kenya
Responsible for formulation and execution of strategic agenda for Retail Sales and bank wide Client Experience.• Responsible for the balance sheet and profit & loss (P&L) of the direct banking segment (mass market).• Responsible for a portfolio of about 140,000 customers both on virtual and organic.• Provides leadership to the contact centre and departmental service points.• Leadership responsibility for the cross-sell of the bank products to increase wallet share per customer through the contact centre.• Grows revenue lines using digital banking.
Nairobi, Kenya
• Engagement of customer satisfaction by structuring and managing service experience design stage. • Help identify and communicate optimal solutions based on a solid appreciation of the client’s business.• Maintained and developed client relationships exploring opportunities to provide additional products.• Coverage: Ecobank affiliates in EAC.Key achievements:• Significantly improved the Net Promoter Score in the region.• Set up functioning call centre and introduced an Alternative Dispute Resolution structure
Nairobi, Kenya
• Growing the Ecobank Kenya business on retail business to become a meaningful contributor to the revenues.• Providing leadership to the area managers by driving branch network strategy and performance.
Nairobi, Kenya
• Execution of the strategic marketing plan including product development.• Increase the level of sales by use of direct sales teams.Key Achievements:• Successfully created and implemented a model of customer compliant resolution which was fully adopted by the other Ecobank affiliates.• Developed a customer retention model for customer experience, on boarding and retention process.
Nairobi, Kenya
• Developed and rolled out the customer retention strategy that they use up to date.• Established the 5 point customer excellence plan for customer on boarding and retention.
Nairobi, Kenya
• In charge of a team of 300 comprising of 11 branches.• Successfully provided leadership in branch operations, sales, customer excellence, performance management and business direction.• Achieved the highest growth of assets and liabilities, was recognized as the best cluster 2010.• Initiated the longer opening hours for the flagship branch and this increase the business portfolio making the highest growth.
Nairobi, Kenya
• Effectively led a team of 102 providing leadership, driving business and delivering exceptional performance.• Established high control standards and embedded strong rigour culture within the branch.• Instrumental in managing the system change that was very successful with nil losses.
Nairobi, Kenya
• Effectively managed the following branches during this period at Barclays bank of Kenya: Hurlingham, Nyeri and Karatina branch.• Before then I worked in Barclays Mombasa branches in various roles before the branch manager’s appointment.
Other employees you can reach at ecobank.com. View company contacts for 3739 employees →
Jean Alhahoki
Colleague at Ecobank Transnational IncorporatedCameroon
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Adesoji Tayo Ogunbanwo
Colleague at Ecobank Transnational IncorporatedLagos, Faro, Portugal
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Nguetog Yadimadji Mayane
Colleague at Ecobank Transnational IncorporatedChad
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Boniface Makungu
Colleague at Ecobank Transnational IncorporatedDemocratic Republic Of The Congo, Congo, The Democratic Republic Of The
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Success Bello
Colleague at Ecobank Transnational IncorporatedNigeria
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Kojo Ohene-Karikari
Colleague at Ecobank Transnational IncorporatedGhana
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Aicha Aicha
Colleague at Ecobank Transnational IncorporatedMali
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Caroline Wambui
Colleague at Ecobank Transnational IncorporatedKenya
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BA
Benedict Armah
Colleague at Ecobank Transnational IncorporatedAccra, Greater Accra Region, Ghana
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NB
Ngandu Batubenga
Colleague at Ecobank Transnational IncorporatedDemocratic Republic Of The Congo, Congo, The Democratic Republic Of The
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Activities and Societies: Christian unionkniowing Christ
Quick answers generated from the profile data available on this page.
Rosemary Gitonga works for Ecobank Transnational Incorporated.
Rosemary Gitonga is listed as Regional Head CX at Ecobank Transnational Incorporated.
AeroLeads has found 1 work email signal at @ecobank.com for Rosemary Gitonga at Ecobank Transnational Incorporated.
Rosemary Gitonga is based in Kenya while working with Ecobank Transnational Incorporated.
Rosemary Gitonga has worked for Ecobank Transnational Incorporated and Barclays.
Rosemary Gitonga's colleagues at Ecobank Transnational Incorporated include Jean Alhahoki, Adesoji Tayo Ogunbanwo, Nguetog Yadimadji Mayane, Boniface Makungu, and Success Bello.
You can use AeroLeads to view verified contact signals for Rosemary Gitonga at Ecobank Transnational Incorporated, including work email, phone, and LinkedIn data when available.
Rosemary Gitonga holds Master Of Business Administration - Mba, Strategic Management from Universidad 'San Juan De La Cruz'.
Rosemary Gitonga is listed with skills including Banking, Stakeholder Management, Credit Cards, Corporate Finance, Banking Operations And Sales, Portfolio Management, Financial Modeling, and Managerial Finance.
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