• Develop and execute business strategies to achieve short and long-term goals• Report to the President/CEO, providing market insights and strategic advice• Develop and implement business plans to improve cost-efficiency• Oversee the company's business operations, financial performance, marketing, agent performance, and staff• Develop and direct organizational strategy• Ensure company policies and legal guidelines are clearly communicated• Provide transactional support to agents by reviewing documents, files, transcripts, and other records to assess compliance and potential risk• Assess, manage, and resolve problematic developments and situations• Conduct performance reviews for staff and provide guidance to agents• Development and implementation of strategic plans and company policies, maintain an open dialogue with stakeholders, and drive organizational success

• Manages associates and administrative staff• Create and develop new company initiatives, lead various teams for implementation and execution of initiatives, and consistently reassess effectiveness• Provide transactional support to agents by reviewing documents, files, transcripts and other records to assess compliance and potential risk• Deliver subject matter expertise for agents on compliance best practices and quality control• Plays an instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls• Provide leadership to marketing team during transition of the previous marketing director

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel• Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns• Plays an instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls• Annual insurance review and assessment of company needs• On-boarding and disassociating employees and agents• Facilities and operations management• Source vendors for special project needs and negotiated contracts• Arrange office meetings and events for company employees and guests• Coordinates special projects and manages schedules

• EA to EVP/COO and VP of Licensing and Compliance while assisting (as needed) to senior management located on the east coast• Produced accurate office files, updated P/L spreadsheets and crafted presentations to support executives• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, and compliance• Processed travel expenses and reimbursements for executive team and senior management group• Set, enforced and optimized internal policies to maintain responsiveness • Identified talent including, but not limited to, interviewing, hiring, training, performance reviews, corrective action reviews, talent development, talent assessment and team building training• Established positive and effective communication among staff and organizational leadership, reducing miscommunications• Created the brokerage manager development and training course under the direction of the EVP/COO• Facilities – Projects for various offices; including moves, buildouts, and remodels

• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns• Assisted EVP/COO in planning and execution of office renovation, including design, construction meetings, coordinating movement of office furniture, equipment, files and employees during construction• Planned and executed company events such as year-end holiday party, internal company-wide meetings, executive committee meetings, conferences and staff mixers to promote office morale and cohesion• Implemented new training programs for administrative personnel on office operations• Facilities – Attended and participated in weekly construction meetings, worked with architects and designers in buildout of new suite, and completed office move

• Process all escrows, new listings and leases utilizing both cloud based and physical filing systems• Prepared accurate reports and presentations outlining production and sales• Managed document preparation, file management, archiving, arranged appointments, etc. for all agents in the office• Developed and distributed regional summary to local offices• Maintained office records and compliance standards

• Input of new residential sales and leases, as well as all modifications to listings• Managed front office and maintained office supplies• Created and distributed regional summary

Provided temporary assistance, as needed, in many different offices. • Data entry, clerical, reception and administration• Filled multiple positions in varying companies while demonstrating adaptability, understanding and accuracy

Provided customer service. Maintained areas of responsibility and basic department needs. Performed customer orders with speed and accuracy. Designed custom media storage units for customers. Designed samples of Bestå media storage units to be displayed throughout the store.

Merchandising and created displays for the store. Performed vendor purchases and various office tasks. Opened/closed store and emptied tills. Managed store associates.