Director Of Information Technology
Shawnee Mission, Ks
Managed teams of PC technicians, application support, system administration, network, and phones, with day-to-day operations and technical projects. Oversaw IT infrastructure, including physical security, network, phone, device deployments, and support for numerous construction and acquisitions events.● Implemented new IT services and infrastructure for new construction, acquisitions and technology changes, maintaining target schedule and budget, and reducing go-live issues.● Connected with hospital customers and vendors, relating any system changes and process changes, helping customers embrace new technology deployments ● Shaped customer service standards and set team goals, improving end-user experience and PC technician efficiency.● Handled $12M annual expense budget, paying for application support, hardware refresh, and maintenance. ● Spearheaded technical part of $4.5M implementation of Nurse Call and Asset Tracking systems, aligning hospital with integration goals for EMR.● Moved users from on-prem Microsoft Office to Microsoft Office 365 cloud-based services, allowing for easier remote access and reducing on-prem storage.● Complied data to complete Meaningful Use and HiTrust certifications to maximize reimbursement and keep patient/employees and their data safe.