Rosemary Mccarthy Email & Phone Number

Berlin, Connecticut, United States

Hartford, Connecticut Area

Support and serve as primary point of contact between external customers, sales team and internal departments managing customer needs for the Yale Commercial brand.

Managed Sales Support and Telemarketing Representative supporting the business development efforts of GSP direct sales force, over 100 worldwide distributor locations, over 10,000 end users including phone support, telemarketing, lead management, sales forecasting and S&OP management.

Championed corporate-wide implementation of Executive Sales and Operations Planning (S&OP) initiatives. Served as liason between business unit and operations to achieve focus, alignment and synchronization among all functions of the organization.

Oversaw staff of 11 Sales Support Representatives, including Government Sales, Service Plan Sales and Order Administration. Partnered with sales and marketing teams to support strategic goals.

In partnership with VP of Operations and VP of Sales, directed implementation of newly-created 4-member department and initiative to improve service and relationships at the distributor level through focused account management.

Directed development of marketing communications, materials and promotional campaigns that demonstrated product value, functionality and benefits of key product lines and strategies. Managed staff of 10 Promotional Administrators, Telemarketing Representatives as well as external agencies, contractors and vendors.