Rosemary Picado Calhoun Email and Phone Number
Rosemary Picado Calhoun work email
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Rosemary Picado Calhoun personal email
Technical/UX writer experienced with managing projects and teams while completing cloud-based, DITA structured, and traditional documentation deliverables on time and budget. Proven track record of reducing support calls by improving documentation content and delivery for developer and user audiences. Strong journalism background with extensive interviewing, writing, and editing skills. Acted as an Agile scrum master on multiple engineering teams, and familiar with the software development cycle. Improved the product directly by working with UX developers to write UI content and labels, the UI style guide, and perform usability testing. A tireless advocate for the user and for advancing the cause of documentation as a part of the product and as a sales tool for the company. Reputation for unparalleled interdepartmental communication, due diligence, and commitment to quality. Specialties: Interviewing, writing, editing, document production, web design and administration, usability testing, Agile process, scrum, DITA structured documentation
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Sr. Technical WriterAmpex Data Systems Apr 2024 - PresentHayward, Ca, Us
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Prospect Research AnalystUniversity Of California, Berkeley Apr 2023 - Oct 2023Berkeley, Ca, UsWorked as a Prospect Research Analyst for the University Development and Alumni Relations (UDAR) department. Wrote research biographies and philanthropy notes and performed wealth assessments for prospective donors to the UC Berkeley Center for the Science of Psychedelics. Worked in the CADS database to update prospect records. Also used tools such as iWave, LexisNexis, and industry research surveys to research prospects and create or update wealth assessments. -
Sr. Technical Writer And Ux Writer At Skyhigh SecuritySkyhigh Security Mar 2022 - Apr 2023San Jose, Ca, UsData-Aware Cloud Security. Protect your data, wherever it is. -
Sr. Technical WriterMcafee Jan 2018 - Mar 2022San Jose, California, UsAcquired by McAfee in January, 2018 -
Managing EditorObscuria Press May 2013 - Mar 2022Managing Editor for an independent publishing company. -
Sr. Technical WriterSkyhigh Networks Jan 2017 - Jan 2018Acquired by McAfee January 2018
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Sr. Technical/Ux WriterSumo Logic Feb 2014 - Dec 2016Redwood City, Ca, UsDeveloped Help in the cloud for the complete feature set of the Sumo Logic Web Application, a cloud log management solution used by 250+ leading enterprise companies to gain insight into their systems and users from machine data. Topics included Sumo Logic Collectors, Sources, Dashboards, and multiple integrated Apps. Sumo Logic Help was seamlessly integrated into the application, and available online via our Support website. Enterprise customers included Netflix, McGraw Hill, Scripps Networks, T Mobile, and Orange. -
Sr. Integration Technical Writer/ Scrum MasterRecommind Nov 2009 - Nov 2013San Francisco, Ca, Us• Developed DITA structured, single sourced user and administrator guides for Recommind’s big data products including Decisiv Search, Decisiv Email, QwikFind, and multiple connectors. Customers included the world’s largest law firms, the U.S. Departments of Justice and Energy. • Acted as an Agile scrum master for the Decisiv Search and connector teams.• Generated online help from DITA files. • Managed localization projects for documentation and software components. • Within the first 90 days, worked with cross functional group to architect and implement Recommind’s Customer Portal website on Confluence Wiki. • Developed and produced a technical newsletter for an audience of 200 customers using Marketo. • Performed usability tests on documentation and website user interfaces. • Improved products and processes by participating in team retrospectives.• Collaborated with an international team in the U.S., Canada, U.K., Germany, and Australia. -
Contributing WriterBudget Savvy Magazine Jun 2004 - Nov 2009Contributed several articles on the Budget Savvy lifestyle.
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Sr. Technical Writer, User Assisstance (Contract)Palm Feb 2009 - Jun 2009Santa Clara, California, UsAs a contractor for the User Assistance team, I collaborated with the New Product Release team to research, write, and produce customer facing Knowledge Base support articles about the Palm Pre phone for the Palm website. -
Sr. Technical Writer/ Team LeadPalm Mar 2006 - Jan 2009Santa Clara, California, UsTechnical Publications Lead for Developer Technical Services (DTS)• Developed the Technical Publications program within DTS and managed contractors to serve a developer community of 30,000. • Wrote and produced Developer Guides, API Guides, FAQs, website and newsletter content. • Overcame the challenges of a new collaborative documentation paradigm by developing information architecture, workflow, style and editorial processes for the Wiki. • Improved products as part of the Palm Usability Program by designing, moderating and analyzing the results of usability tests on documentation, web sites, and devices. • Assisted in the design and testing of the Palm Developer Network website and RNT Content Management system.• Responding to developer feedback on documentation via the RNT case management system and forums.• Wrote and edited articles for the Palm developer newsletter.
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Sr. Technical WriterOn Command Jul 2002 - Jan 2006Us• Supported over 200 service technicians by writing and producing all technical documentation. Product line consisted of over 20 different in-room entertainment systems updated concurrently, used by 250 million guests in approximately 4,000 hotel properties.• Improved technician workflow by designing and managing Technical Publications website.• Informed the company of internal news with company wide CommFlash news releases.• Acted as department Director and managed two writers while supervisor was on leave. -
Manager, Technical PublicationsSitesmith (Now Above.Net) Jul 2000 - May 2002• Managed Technical Publications department personnel and schedule for two writers.• Developed and produced technical documentation suite for web services and internal tools. • Designed customer portal architecture, user interface, graphics and help.• Created and produced Product Engineering department newsletter.
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Web EditorFujitsu Jul 1999 - Jul 2000JpAdministered knowledge sharing website for all US Fujitsu companies. -
Departments Editor And WebmasterMiller Freeman 1997 - 1999UsManaged departments for Windows NT Systems Magazine, directed freelance writers, and performed production and copy editing. Administered magazine website. Previously acted as Managing editor for Video Toaster User Magazine and LightWavePro, purchased by Miller Freeman. -
Software Qa TechnicianFujitsu 1996 - 1997JpParticipated in beta test team for Adobe Acrobat software and wrote HTML for department intranet.
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EditorCity Revolt Magazine 1994 - 1997Acted as production and copy editor for this local music journal. Also contributed investigative news articles, interviews, and music reviews.
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Contributing ColumnistSan Jose Mercury News 1994 - 1997San Jose, California, UsRegularly contributed articles to the popular “Our So-Called Lives” column focused on Generation X readers.
Rosemary Picado Calhoun Education Details
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San José State UniversityJournalism -
Ucsc Silicon Valley ExtensionTechnical Writing
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Ucsc Silicon Valley ExtensionWeb Design
Frequently Asked Questions about Rosemary Picado Calhoun
What company does Rosemary Picado Calhoun work for?
Rosemary Picado Calhoun works for Ampex Data Systems
What is Rosemary Picado Calhoun's role at the current company?
Rosemary Picado Calhoun's current role is Sr. Technical Writer at Ampex Data Systems.
What is Rosemary Picado Calhoun's email address?
Rosemary Picado Calhoun's email address is ro****@****fee.com
What schools did Rosemary Picado Calhoun attend?
Rosemary Picado Calhoun attended San José State University, Ucsc Silicon Valley Extension, Ucsc Silicon Valley Extension.
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