Rosemary Ramus Email & Phone Number

Livonia, Michigan, United States

•Support the Director of Facilities in all manner of lease administration including notification to Landlords for lease options and renewals, prepare TI reimbursement packages, verify and update monthly rent payment schedules, maintain and update lease database and Landlord contact information, prepare monthly Lease & Legal meeting agenda, Ad hoc reporting.•Liaison between Landlords, Ownership Property Management, Roush departments (Construction, Facilities Operations, Environmental Health, Safety & Security), and Clients.•Partner with Roush Facilities Operations team by submitting work order requests to Landlords, documenting Landlord/Vendor performance, and following up on active work requests until resolved.•Create proposals to Clients and Subtenants within the scope of contracts or purchase orders to increase additional revenue beyond lease rents.•Participate in building safety walks and Client site visits.

Ann Arbor, Michigan, United States

•Provided customer service and comprehensive administrative services in support of the contract and client through accurate reporting and billing of work orders and preparation of monthly Contract Reviewand Business Unit Review materials.•Supported the Facilities Manager and Building Engineering and Maintenance staff by creating purchase orders and managing all aspects of vendor activities from on-boarding and set up to processing invoices.•Partnered with the client to complete special operations projects involving contractor badging, lab signage, meeting room reservations, and client employee moves and relocations on site.

Novi, Michigan, United States

•Managed all operational and administrative functions for a 241,500 sq. ft., 6-story, commercial office building.•Responded to tenant requests, in person or via phone or email, ensuring that building technical staff and vendor partners resolved problems promptly.•Performed property inspections and created work orders, contracts, and purchase orders for interior andexterior building maintenance and reconditioning.•Reviewed, approved, and processed all vendor invoices and tenant billings.•Prepared lease abstracts and tenant termination forms.•Actively addressed tenant delinquencies and prepared bi-monthly account receivable aging reports for client.•Created and distributed to tenants all building announcements and notifications.•Developed and managed annual budgets for operating and capital expenses in excess of $1.5MM.•Marketed the property in partnership with the Leasing Director, showed spaces to prospective tenants and coordinated all tenant move-ins & move-outs.

Greater Detroit Area

•Licensed Real Estate professional who assisted the property management team in the following areas; developed and documented property management procedures, performed property inspections, created reporting for vacant building inspections, fire alarm maintenance and scheduled weekend maintenance staff. •Researched and wrote RFP packages, service agreements and bid comparisons for 20-30 occupied buildings, for services that included landscaping, janitorial and parking garage management.•Served as liaison to tenants to communicate operational procedures and to ensure quality service. •Identified and resolved issues directly with the Detroit Water & Sewage Department and successfully recouped more than $50K in overcharges.•Worked with internal and external partners in accounting, leasing, construction, security, and tenant services to establish utility accounts, schedule services, and oversee tenant appreciation events.•Standardized and updated shared databases of vendors and tenants.

Howell, Mi

•Assisted the General Manager in operating and marketing processes for a retail outlet shopping center with more than 500,000 sq. ft., 325,000 sq. feet of which was leased to more than 70 stores.•Managed a $1.25MM operations budget for the center used on housekeeping services, janitorial supplies, landscaping, HVAC services, concrete work, roof work, and all other maintenance initiatives. •Implemented marketing strategies, as well as created events & promotions.•Monitored performance of contractors and vendors to ensure competency and efficient operations within budget.

Ann Arbor, Mi

• Managed routine and emergency repairs and maintenance services for 1,100 Borders Books Music & Cafe and Waldenbooks retail facilities.• Supervised six corporate Project Managers and restructured the department to better service the stores.• Planned and forecasted $23M in annual repairs and maintenance.• Established a training manual for a new Customer Care Call Center, which received more than 25,000 service requests annually.• Trained more than 200 new store managers annually.

Bachelor Of Arts (Ba), Communication

Activities and Societies: High Distinction Phi Beta Kappa Golden Key National Honor Society

Diploma In Journalism & Radio/Television Performance Broadcasting