Rosemary Wilkie Bennett work email
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Rosemary Wilkie Bennett personal email
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As a transformational business executive and B2B sales leader, I bring a record of success and expertise in building and leading effective change strategies, to deliver value and maximize performance at the highest levels of global business. I excel at leading teams to grow base accounts and acquire new logos, rapidly turning around organizations to set new records for revenue, and finding a way to win, regardless of the internal limitation or market challenge. Beyond expertise, I bring a people and customer-focused leadership style, a cornerstone in my ability to engage a wide range of audiences, build solid relationships, and inspire standout results from my teams in both profit and non-profit sectors.SKILLS & EXPERTISEExecutive Sales Leadership, New Business Development, Turnarounds & Transformation, Revenue & Margin Growth, Key Account Management, Strategic Planning & Execution, Partnerships & Alliances, Go To Market Strategy, Creating High-Performance Teams, Customer Experience (CX), B2B and Channel Sales, Value Creation, Contact Centers, Contract Negotiation, P&L, Budget Responsibility, Salesforce CRM, Fundraising, Major Gift Strategy & Execution, Business Process Outsourcing (BPO), Hiring Top Talent, Mentoring & Team Building, Cross-Functional Teams, Managed Services, Sales Enablement, Client Services, Corporate Governance, Exemplary Communicator
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Chief Revenue OfficerAnd Agency Jun 2019 - Sep 2020Miami, Florida, UsA marketing agency specializing in contact center makeovers, customer service outsourcing, and customer experience market research; privately held.• Chartered to grow revenue of existing and new logos while transforming company’s sales and account management function from three independently run businesses to a single sales and client growth organization. Drove the firm’s go-to-market strategy, deployed sales enablement improvements, developed consistent company-wide processes for opportunity management, account management, and KPI/goal management. • By end of 2019, generated company sales funnel forecasted to double 2020 growth in contact center makeovers and customer service outsourcing. As the COVID-19 Pandemic evolved, led team through product pivots from contact center makeovers to CX and BPO, as client CAPEX budgets for contact center makeovers were uniformly dissolved, jeopardizing the 2020 business plan. Key successes include sale and execution of a Philippines Agent E-Store for contact center providers, strategic alliance agreements for BPO work we could not accommodate, and launch of Employee Experience products to complement CX solutions. -
Senior Vice President, Strategic AccountsSitel Jun 2017 - May 2019Miami, Fl, UsA global customer experience solution provider, Sitel (NYSE: SWW) is a business process outsourcer (BPO) serving more than 400 clients across 70 countries worldwide, generating $1.7B in annual revenue. • Led a turnaround account portfolio, with responsibility for P&L globally. Drove the success of three core clients, representing $75M in annual revenue. Managed 5 direct reports and a full global team of 21 personnel. • Developed and executed an APAC offshore growth strategy that delivered 9% YoY revenue growth and a 13% margin increase for the region. Expanded customer service client business in APAC by 200% by the end of 2017. • Created and sold a Contact Analytics Managed Services solution for our largest client, supporting 16,000 customer service agents and producing $5M in first year revenue which increased 10-fold over the following two years. Solution included client internal contact centers and eight competing contact centers with partner companies. -
Svp, Head Of Sales – Dialog Direct, Contact Center DivisionGlencoe Capital 2014 - 2017UsA private equity firm focused on middle market lead-sponsored acquisitions and growth equity investments.• Led consolidation of three sales teams, while acquiring new clients and growing the base of business from several companies that merged to become Dialog Direct. Expanded go-to-market strategies targeting the Automotive, Retail, and Ecommerce sectors. Managed 8 Vice Presidents of Business Development and 2 support personnel; reported directly to the new CEO. • Expanded sales during a complete rebranding and overhaul of the company by engaging Client and Operations teams to optimize performance, and by establishing policies and processes to avoid risky new clients. Focused the Business Development team on new logo strategies; coached members who were missing quotas.• Consistently exceeded growth targets each year in role, generating between 101% and 119% of annual targets while right-sizing the newly merged business. Personally led contact center sales activities with new marquis multimillion-dollar accounts, including Target Corporation, PetSmart, DTE Energy, and AIG. -
Svp, Head Of Sales – Novo1Glencoe Capital 2011 - 2014Us• Recruited by CEO to drive a topline turnaround for the firm, following zero new logo growth in the 2 years before my arrival. Led 3 reports and a full team of 9 to expand revenue, grow the base of profitable new accounts, and actualize sales to billing. By the end of 2014, grew revenue from $38M to $90M, while achieving margin targets. • Introduced a go-to-market strategy leveraging a unique “All American” Customer Experience value proposition. Laser focused on the Healthcare industry. Hired premier talent, developed top target client lists, created engaging member and provider solutions, secured speaking engagements at industry events. Improved sales process management including funnel, forecasting, compensation, and deal acceptance.• Engaged with BCBS of Michigan, our top target, to win our first engagement with the company in 2012. Surpassed client expectations to expand the engagement to 8 lines of business and $20M by the end of 2014. Additionally, won new logos with BCBS Minnesota, Bloom Health, Consumers Energy, Transamerica, and Prime Therapeutics.
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Vice President Of DevelopmentDallas Symphony Orchestra 2009 - 2010Dallas, Texas, UsThe Dallas Symphony Association is a premier not-for-profit fundraising organization for the performing arts.• Led fundraising for all non-ticket related revenue, representing 60% of the Association’s operating budget, and delivered $8.25M in funding on a trend projection of $6.5M (+26.9%). Developed and executed segment strategies across individual, corporate, and foundation donors. Managed 12 personnel and reported directly to the CEO.• In the wake of the 2008 financial crisis, improved board leadership gifts by 40%, generated a 70% increase in major gifts, and exceeded performance by 10% YoY. Developed and executed a strategy to expand contributions by targeting peer-to-peer asks by segment, supporting solicitor volunteers, and innovating donor value creation. -
Vp & Gm, Enterprise North AmericaEricsson, Inc. 2006 - 2008Kista, Stockholm, Se -
Sales Vice President, Acquisition And Emerging ServicesAt&T 2002 - 2006Dallas, Tx, Us -
Sales Vice President, National AccountsAt&T 1999 - 2002Dallas, Tx, Us
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General Manager, DallasAt&T 1994 - 1999Dallas, Tx, Us
Rosemary Wilkie Bennett Skills
Rosemary Wilkie Bennett Education Details
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The Wharton SchoolManagement -
University Of Illinois Urbana-ChampaignBachelor Of Business And Music
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Columbia Business SchoolEricsson Executive Education Program
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Harvard Business SchoolStrategic Marketing And Management
Frequently Asked Questions about Rosemary Wilkie Bennett
What is Rosemary Wilkie Bennett's role at the current company?
Rosemary Wilkie Bennett's current role is Chief Revenue Officer (CRO) | Head of Sales and Business Development | Relationship Management | Customer Experience (CX) | Revenue & Margin Growth.
What is Rosemary Wilkie Bennett's email address?
Rosemary Wilkie Bennett's email address is ro****@****yre.com
What is Rosemary Wilkie Bennett's direct phone number?
Rosemary Wilkie Bennett's direct phone number is (800) 523*****
What schools did Rosemary Wilkie Bennett attend?
Rosemary Wilkie Bennett attended The Wharton School, University Of Illinois Urbana-Champaign, Columbia Business School, Harvard Business School.
What skills is Rosemary Wilkie Bennett known for?
Rosemary Wilkie Bennett has skills like Strategy, Product Management, Crm, Strategic Partnerships, Telecommunications, Leadership, Sales Operations, Management, New Business Development, Managed Services, Sales Management, Sales.
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