• Under the direction of the Vaccine Operations Group Manager and leadership of the Quality Assuranceand Improvement (QAI)Team Lead:• Performs complex consultative services and technical assistance work with considerablelatitude for the use of initiative and independent judgment in the Quality Assurance and Improvement(QAI) Group.• Work involves planning, developing, and implementing activities for the Immunization QualityImprovement for Providers (IQIP) on policies and procedures; training and education; programmaticmanagement; Internal Quality Assurance; works with the Regional Site Review Team and communicateswith staff at Texas Vaccine for Children enrolled sites.• Coordinates, directs and implements site visit activities for the QAI Group.• Prepare and disseminate to regional site review team information on ImmTrac2 resourcepackets. includes follow-up by monitoring and updating PEAR and IQIP dashboards.to identify updates made to the program and share with teammates. Performs QA activities to improveprogram and works with program staff to identify and resolve technical and procedural problems. Mayconduct training to other staff on policies and procedures of TVFC. Participates in training and educationfor regional site visit staff. • Compiles information and submits articles for newsletters on information that is applicable toresponsible entity staff or staff at enrolled TVFC sites using Microsoft Word. Responds to customerinquiries in writing and via the telephone. Explains complex policies and procedures to regional site visitstaff or staff from TVFC enrolled sites. May conduct site reviews.• Assists in the creation of and maintains train-the trainer materials for use statewide.

• Within the Immunization Information System Branch. I am responsible for data quality assurancespecialist for the data quality and interface improvements. Registration and Renewal processing. Helpingdevelop training and communications tools to train current and new IIS users and partners. I am alsoresponsible for the education of ImmTrac customer support/help desk staff. This role may managecontacts for all IIS end users and partner organizations, documenting and/or assigning identifiers forindividuals, provider sites, schools, vendors, or other partners submitting or querying IIS information.• Reviewing - verifying Clinician licenses

Within the Immunization Information System Branch. I am responsible for data quality assurance specialist for the data quality and interface improvements. Registration and Renewal processing. Helping develop training and communications tools to train current and new IIS users and partners. I am also responsible for the education of ImmTrac customer support/help desk staff. This role may manage contacts for all IIS end users and partner organizations, documenting and/or assigning identifiers for individuals, provider sites, schools, vendors, or other partners submitting or querying IIS information. I consistently treat customers, stakeholders, partners, vendors and co-workers with dignity and respect. I create and maintain a work environment that is welcoming and respectful of diversity. I set clear guidelines and model expected professional behaviors. In this position, I work under minimal supervision with considerable latitude for the use of initiative and independent judgment.

GENERAL SUMMARY OF DUTIES:Responsibilities include all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work.DUTIES INCLUDE:Work at the reception desk, answer phones, greet and communicate with patients and providers.Scheduling, canceling and rescheduling patient appointments.Checking in patients and properly documenting registration.Insurance verification and verification of patient demographics.Filing and retrieving medical records/files.Copying and faxing duties.Collecting co-pays and cash from patients, getting authorization on credit cards.Entering charges, payments, and balancing the day on the computer.Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.Perform other duties as required.Must read, understand, and adhere to all Physician Services policies and procedures.Practice and adhere to the Code of Conduct and Mission and Value Statement.Practices certified as Patient Center Medical Home include these additional job duties:Coordinates continuity of patient care with external healthcare organizations and facilities and referrals from the primary care provider to a specialty care provider.Participates in a team for data collection, health outcomes reporting, audits, and programmatic evaluation related to Patient-Centered Medical Home.

As a Medical Office Assistant II, I provided a variety of routine to difficult medical office support to a variety of County clinics and public health program areas, including Communicable Disease, Immunizations, and Vital Statistics. Essential Functions:• Point of contact for customer interactions.• Training of utilization of software systems.• Train health professionals electronic medical systems.• Training in office skills and duties.• Trained as a user and superuser in multiple computer systems.• Develop training and standard operating procedure manuals. • Create customer registration and intake forms.• Reviews the financial and insurance status of the patient.• Managing the clinician's calendar by scheduling appointments.• Confidentially communicates with clinical staff regarding client care.• Accurately transcribes patient information histories and related patient medical information containing specialized medical terminology; types various correspondence and documentation about patient notes or brief instructions using a typewriter or word processor.• Establishes and maintains office and patient files; researches and compiles information from such files.• Performs office support activities, including processing incoming and outgoing mail and ordering and maintaining an inventory of office supplies.• Purchases medical supplies, patient medications, and vaccines.

As a community health worker, I was a front-line public health worker who was a trusted member serving our community. I served as a liaison between health and social services and the community to facilitate access to services and to improve the quality and cultural competence of service delivery. Primary Duties:• Trained, monitored, and supervised clinical staff on their vaccine practices, inventory, and transfer control for the Vaccines for Children's program, supervisor responsibility for twenty-one providers.• Community education on vaccine necessity and disease control.• Function as a direct liaison between clinicians and state program administration.• Maintained state immunization registry records. • Audited children’s vaccines.• Audited school immunization records.• Trained clinicians on the immunization registry.• Point of contact for customer interactions.• Training of utilization of software systems.• Trained as a user and superuser in multiple computer systems.• Develop training and standard operating procedure manuals.• Reviews the financial and insurance status of the patient.• Confidentially communicates with clinical staff regarding client care.• Accurately transcribes patient information histories.• Establishes and maintains office and patient files.• Performs office support activities.

Starting December 17th• Utilized multiple software systems.• Friendly customer service.• Accurate registration.• Confidently communicate with clinical staff.

St Anthony's Midtown Pediatrics - Utilizing EPIC systems, clerical duties such as answering phones, faxing, filing, insurance/Medicaid verification, posting payments, and evening closings and balances. Great communications with Doctors, nurses, and other team members… HIPAA and JOINT COMMISSION compliant.

IMMUNIZATION / LAB CLERKMeeting the needs of our local community through collaborative services, provided with courteous, efficient professionalism while ensuring public trust.

• Eligibility and enrollment of veterans in compliance with Federal policy.• Assisted Veterans with their Release of Information.

• Provided excellent patient relations, • Accurate registration• Utilized multiple software systems including Epic EMR.• Complied with patient privacy practices.

Proficient Epic Medical Records user.Medical Tech - Assisted the Dr. by managing his schedule, developing x-rays, assisting patients through therapeutic exercises and applying electronic and ultra-sound therapies. Patient Relations - Utilized and trained all team members in medical scheduling and billing systems (Microsoft Access oriented databases). Verified patient insurance coverage with major insurance carriers. Provided solutions to insurance problems, workers' compensation claims, and billing issues. Provided patient service support through appointment scheduling, registrations, charts, and medical records transfers. Fulfilled general office reception duties, website creation, and updates, as well as network communications troubleshooting. Priced and purchased medical and office supplies at the lowest cost. Assisted the Team Lead by opening and closing the office, reconciling daily cash drawer, preparing bank deposits and balances.