Rosemery Sanchez Email & Phone Number

Remote

Tampa, Florida, United States

● Self Employed contract food delivery from restaurants and stores to customers.● Maintained a 100% delivery completion rate and a 98% early/on-time rate● Provided excellent customer service; maintained a 4.9/5-star rating

● Handled high volume incoming calls while adhering to the SOP’s by effectively solving customerissues, complaints, and inquiries, and keeping customer satisfaction at the foremost.● Build positive relationships by going above and beyond with customer service, ensuring that allquestions, cancellations, and confirmations are handled appropriately.● Leveraged data and insights gathered by the call center to recommend and influence process improvements

● Answers phone calls and directs callers to appropriate personnel, schedules appointments, signsfor incoming packages, and assists clients and other visitors.● Managed calendars for senior staff, schedule meetings, update planners.● Drafts and edits letters, reports, and other documents.

● Serves customers by selling products and meeting customer needs.● Service existing accounts, obtains orders, and establishes new accounts by planning and organizingdaily work schedules to call on existing or potential sales outlets and other trade factors.● Contributes to team effort by accomplishing related results as needed.

Performs any combination of following duties to facilitate food service to customers -Duties meant dailycleaning of the restaurant, which included the kitchen and the dinning room -Work the POS system andtake customers’ food orders, including assist in taking orders to customers tables

Worked under high paced environment with various tasks to accomplish -Answered phone calls and dealtwith any customer inquires - Ensure that the merchandise were organized and revising inventory