Marketing Exec in May 2005 to Operations Manager in Nov 2009 • Managed a 30 member team to ensure smooth functioning of all day to day operations . • Monitored functions like Issue of Quotes and Policies, Online Processing of Claims, Onboarding of Healthcare Providers, Payments, HR, Admin and Customer Service. • Collaborated with 8 insurance companies and 15 insurance brokerage firms to facilitate healthcare plans for over 30,000 members. • Coordinated with more than 250 Health Care Providers for provision of uninterrupted services to clients. • Preparation of periodical Management Reports with a summary of operational activities such as policy issuance, claims processing, customer acquisition and retention efforts. • Preparation of proposals for prospective clients in coordination with Insurance companies. • To organise orientation programmes for new clients to guide them about the benefits, inclusions and exclusions of the healthcare programs. • To foster positive client relationships by addressing and resolving customer complaints and issues promptly and professionally. • Participation in Periodical Client Meetings to review healthcare plans' utilisation. • General Office Administration including purchase of office supplies, pantry supplies, office furniture, IT supplies, marketing material etc. • Oversee the inventory control of cards, card printing machines and accessories. • Ensure timely renewal of office tenancy contract, vehicle registration, employee visas, etc. • Spearheaded the Preparation & Implementation of HR Policies pertaining to Workplace Discipline, Employee Benefits and Leave, Data Protection, etc. • Maintenance of Personnel Files. • Identification of Human Resource needs & Recruitment of staff. • To conduct Induction Programs, Performance Appraisals and Training.

Worked with Atna Technologies for a year as Software Engineer. Job responsibilities included designing, developing, testing, implementing and training of the module, developed using Domino R5. Project Title : Complete Office Automation for Avinashilingam Institute for Higher Education for women.Module that I worked on : Examination Module.