Rose Miriti Email & Phone Number

Nairobi County, Kenya

United States

Kenya

Nairobi, Kenya

•Onboarding new users on IT systems•Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs. •Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers. •Serving as the first point of contact for IT Support over the phone or email through ticketing system across the countries for both local support, database and Call Centre Solution Software Technical Support•Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions. Walk the user through the problem-solving process. •Develop training materials for IT applications and systems•Periodic software checks and updates on workstations. •Advise on sourcing for computer hardware and accessories. Review and evaluate new Technological updates rolled out on Mobile Apps and Database.Working on tasks and projects identified jointly with the supervisor/partner, to help realize the department's objective and to perform any other duties assigned related to the delivery of the output and results expected by the business with regards to IT.

Kenya

Answer user inquiries regarding computer software or hardwareoperation to resolve problems.Preparing hardware and software specifications for ICT equipment andperipheral devices.Install, upgrade and maintain software and hardware on computersystems including peripheral devices. Configuration of LAN network and troubleshooting .Verification and validation of new ICT equipment and overseeing theconfiguration process.Train users on how to user various pieces of hardware and software. Refer major hardware,software problems or defective products to Principal ICT Officer or technicians for service.Support in implementation of ERP systems that involved ERP user portaland Microsoft Dynamics Nav Client.Carrying out repairs and maintenance of ICT equipment and associatedperipherals.Access control to system resources including software and hardware viaWindows Active Directory.Assist in writing, editing, and revising training manuals for new andupdated software and hardware.