Rose Mutabaruka Email & Phone Number

• Direct and train pharmacy teams to ensure regulatory compliance and adherence to high quality and safety standards.• Collaborated with pharmacy teams at all stores to achieve key performance metrics (KPI), and identify areas for quality improvement and increased efficiency.• Measured metrics:Prescription promise time expectationReady when promised by working the verification queues before patients are back for medications to pick upOn time delivery orders shipped 1-2 days before they are dueCall wait time for answering patients/prescribers inquiries.Strategies for meeting or exceeding metric expectations:Oversee and support pharmacy operations and technicians to achieve customer satisfaction Collaborate with pharmacy team to prioritize daily tasks by urgency and importanceReducing triage time, daily check-in on delivery times, identifying team members to routinely check medication ready times throughout the day, and answering urgent calls to meet the 3 ring max with 80% goal for 95% target score• Support pharmacy workflow with verifying and dispensing prescriptions, actively track inventory, and healthcare providercommunications.• Answered drug information consults from patients and providers regarding prescription and OTC medications• Assessed for drug-drug and drug-disease interactions• Served as consultant for patients to identify ways to reduce drug cost• Lead pharmacy operations to include COVID-19 testing when it became available• Administered immunizations for preventative health services• Including expanding immunizations to include COVID-19 vaccinations when it became available

Little Elm, Texas, United States

Manager for non-emergency medical transportation service• Interviewed, hired, and trained new employees for driving positions• Created and implemented time efficient route schedules to meet deadlines set by clients• Applied strong leadership talents and problem-solving skills to maintain successful team collaboration, efficient workflows, and positive team culture• Adjusted job assignments and schedules to keep pace with dynamic business needs by factoring in processes, employee knowledge, and customer demands• Developed training, task and process guidelines, and communicated clear and concise directions to employees• Excelled at customer service recovery by rapidly resolving issues and adjusting policies to reflect the feedback given• Consistently met or exceeded quarterly enrollment goals, and increased customer retention rate every year (over 80%)• Maintained compliance with company policies, objectives and communication goals

Louisville, Kentucky, United States

Assisted pharmacists by filling and delivering patients' prescriptions to floors• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality• Stocked, labeled, and inventoried medications to keep correct records• Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques• Processed incoming drug orders by checking deliveries against paperwork and updating computer systems• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Doctor Of Pharmacy - Pharmd, Unt System College Of Pharmacy

Bachelor Of Science - Bs, Chemistry