- Actively participates in technical discussions and maintains a high profile providing expert advice as needed- Efficent proactive escalation of issues and risks, following the incident management process- Perform technical audits as required to verify customer requirements are met and maintained- Provide focused and priority driven support of customer solutions- Work on assigned tasks and projects as directed by management.- Provide excellent support and customer care services to the end users- Able to react on customers' requests promptly and in a professional manner - Assist with issues and inquiries of customers products and services

- Raising performance by supporting and challenging team members through regular performance and development conversations; - Engaging, motivating and influencing the team to deliver their best;- Ensuring team members have the knowledge they need by talking to them regularly and checking their performance and behavior through conversations - Training, developing and coaching agents to help them be the best they can be; - Taking part in the recruitment, selection, new start process & training induction of advisors when necessary; - Leading by example both in terms of delivering a great customer experience - Managing the day to day team operation that delivers KPIs; - Identifying ways to improve customer processes; - Carrying out duties to comply Health & Safety Policy and ISO standarts- Working under coaching and development models such as GROW and SMART

- Provide excellent support and customer care services to the end users - Able to react on customers' requests promptly and in a professional manner - Assist with issues and inquiries of customers products and services, mainly with Broadband with ADSL 2+ technology. - Manage complaints. - Able to assist with orders , provisioning , sales and other tasks in a similar area.

Obtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Accomplishes sales and organization mission by completing related results as needed.