Lauren Burke Email & Phone Number

Los Angeles, Ca, Us

San Francisco, California, Us

• Managed the tracking and reporting of P&L, OKRs, and key performance metrics such as EBITDA, labor percentage, vehicle uptime, and asset utilization across 85+ global locations.• Oversaw 500+ local operations personnel and 100+ central operations personnel, while ensuring compliance with unique city-specific regulations for 350k vehicles.• Spearheaded the development and implementation of quarterly global scale-up and scale-down programs, creating KPIs, tracking systems, and product improvements to optimize resource allocation.• Conducted regular financial analyses on labor spend, ROI, and performance metrics to ensure programs and initiatives were delivering maximum operational impact.• Collaborated with 7 regional general managers worldwide, as well as managing directors, product teams, and legal departments to refine operational processes, drive efficiencies, and align with regulatory and strategic goals across global operations.• Directed and executed special projects aligned with company OKRs and coordinated the efforts of larger teams to ensure timely completion of 7-8 concurrent projects, while providing oversight on deadlines and progress updates.• Supervised 2 Senior Managers and indirectly oversaw 4 leaders, including Associate Directors and Heads of Strategy and Business Intelligence.• Administered the review and improvement of OKR targets in partnership with the Business Intelligence team, driving iterative updates to key metrics.Key Accomplishments• Increased gross bookings by 32% YoY and improved EBITDA by 63% YoY through operational efficiency gains during peak seasons.• Improved global asset utilization from 80% in 2023 to 92% in 2024 and raised vehicle uptime from 82% to 88%.• Reduced labor spend by 20% YoY, leading to a 98% increase in EBITDA dollars and achieving the first-ever EBITDA-positive Q1.• Reduced tools and parts spend by 22% YoY by optimizing forecasting and reducing emergency air freight costs.

Los Angeles, California, Us

• Managed and improved the Fleet Manager (FM) program for 100+ franchisees, setting performance KPIs and incentives, directly impacting $300M+ in annual revenue across global markets.• Directed a team of 7, including a Manager of Strategic Projects, Manager of Strategic Operations, Senior Associate of Strategic Projects, Associate of Strategic Projects, and 3 external full-time contractors, to drive strategic project execution and operational improvements.• Oversaw the global NetSuite inventory module, ensuring assets were accurately tracked and SOX compliant.• Liaised with legal, finance, and government relations to ensure compliance with regulatory standards and optimize business operations globally.• Led biweekly executive presentations for the COO, providing updates on project progress and next steps.• Conducted weekly and monthly inventory reconciliations, reducing shrinkage and keeping losses below 1%.• Collaborated with product, data, and accounting teams to enhance internal and external tools for tracking inventory and fleet management performance.Key Accomplishments• Developed the Transfer Order App, a proprietary software that saved $10M annually by efficiently tracking global scooter and spare parts inventory.• Reduced inventory shrinkage from 35% to less than 1% monthly at all global warehouse locations, reversing $12M+ in annual losses by 2021.• Created a company-wide culture of asset accountability by integrating shrinkage KPIs into employee performance metrics, driving improvements in inventory control and accountability.• Took over program management of the critical Fleet Manager (FM) program due to the success of inventory control initiatives and the Transfer Order App.• Increased Fleet Manager KPI compliance from 55% to 85% in 3 months by setting clear performance targets, providing education, and implementing incentives, while offboarding underperformers.

Los Angeles, California, Us

• Managed the global NetSuite inventory module, overseeing $50M in assets, 1,000+ monthly transactions, and integrations with 5 Shopify stores and 3 global 3PLs to ensure seamless tracking and SOX compliance.• Led month-end close processes for all inventory-related matters, working closely with the accounting team to reconcile financial data and resolve discrepancies.• Developed and implemented internal SOPs and tools to streamline supply chain, logistics, procurement, and local market operations.• Directed a team of 4, including a Manager, Senior Associate, and 2 external contractors, to manage inventory processes and reconciliations.• Coordinated weekly and monthly inventory reconciliations, ensuring accuracy across internal and third-party warehouses.• Collaborated with cross-functional teams including finance, data, and fintech to improve ERP integrity and automate processes for compliance.• Trained end users from procurement, logistics, and supply chain on accurate NetSuite transaction entry, reducing manual workload through ongoing automation development.Key Accomplishments• Reduced air freight costs by $40M YoY (85%) through strategic forecasting and better inventory management.• Configured and launched a $50M NetSuite inventory asset module from scratch, managing 1,000+ monthly transactions across 100+ global locations.• Reduced the month-end close process from 28 to 5 days (82% reduction), which supported the company's transition to a public entity.• Contributed to the company’s successful IPO on the NYSE, attending the official public listing event.• Founded the "Moms at Bird" employee group, offering support, education, and community for working parents.

An international baby and kids clothing company with $2M+ in revenue, sourcing inventory from China and drop shipping to customers in Australia, the US, Canada, and Western Europe.• Curated and sourced the product line from thousands of potential vendors, ensuring the highest quality baby and kids' clothing for international customers.• Negotiated contracts with vendors, optimizing cost efficiency and maintaining strong supplier relationships.• Managed all aspects of order fulfillment, including customer communications, packaging, and coordination with shipping vendors to meet delivery timelines.• Maintained and updated the Shopify store, regularly uploading new products and managing inventory.• Collaborated closely with the co-founder on SEO, marketing, and social media strategies, as well as website development to enhance the store's online presence and drive sales.• Oversaw the end-to-end order management process, from fulfillment to shipping and customer communications. Key Accomplishments• Grew annual sales revenue of this start-up company from $0 to $2M+ with only two full-time employees.• Successfully processed 60k+ orders over 2.5 years shipping to more than 10 countries worldwide.

El Segundo, Ca - California, Us

• Provided detailed financial and operational metrics, such as COGS, profit margins, pricing, inventory turnover, and risk analysis, to support strategic growth.• Delivered detailed analyses for all business areas, including KPIs, demand planning, and forecasting across 5+ sales channels.• Built and led a lean operations team, generating over $20M in revenue during the first year.

London, London, Gb

• Served for 5 years as a Mechanical Engineer for The Arup Group, a global design, engineering, and consulting firm. Lead Mechanical Engineer for large, multimillion-dollar projects at the Mexico City International Airport, The Broad Museum, and Guggenheim.