Rose Jasmine Pango Email & Phone Number

Philippines

> Managed individual and team performance through real-time support and coaching.> Created SOP‘s and facilitated training to colleagues.> Handled support queues through email, phone, and chat. > Collaborated with colleagues to ensure that the customer’s needs are met.> Assisted in the preparation of schedules, staffing projections, and other reportorial.

Philippines

> Managed individual and team performance through real-time support, and coaching.> Handled support queues, escalations, product upgrades or upsells, and replacements through chat and email. > Collaborated with Quality and Assurance to monitor the responses of my team and make recommendations if needed.> Assisted in the preparation of schedules, staffing.

Philippines

> Facilitated onboarding and new hire training classes remotely through Zoom and Discord.> Created learning materials and upskilling content for existing contractors and new hires.> Analyzed reports and monitored the effectiveness of the curriculum to maintain quality.> Handled support queues through phone support.> Collaborated with Quality and Assurance.

> Handled patient inquiries through phone, text, andemail.> Managed the providers' clinic calendars and scheduled appointments including telehealth of the patients.> Verified insurance eligibility> Maintained EHR (Electronic Healthcare Records) Dr.Chrono> Coordinated with radiology provider to follow up on results and book patients. > Communicate with the.

> Responded to a wide range of customer inquiries via email and chat with promptness, compassion,and accuracy.> Provided sales support for orders, refunds, or exchanges, and upsell.> Maintained CRM (Gorgias, Airtable)

> Completed construction bids and due diligence reports> Coordinated vendor schedules for complex visits> Created process documents for CEO and his team> Managed the CEO's inbox and calendars

Philippines

> Facilitated adult learning theories and strategies to all employees on all aspects of client projects.> Data Analysis and KPI Review> Closed Loop Feedback Process> Produced quality training programs and learning solutions to increase the effectiveness of trainingfacilitators and employees.> Monitored the effectiveness of training materials and.