Rose Jasmine Pango

Rose Jasmine Pango Email and Phone Number

Head of Training And Development @ donna
Philippines
Rose Jasmine Pango's Location
Philippines, Philippines
About Rose Jasmine Pango

I leverage my expertise to connect exceptional talent with executives and organizations. I partner with clients to understand their unique needs, source highly qualified candidates, and guide them through the entire recruitment process – from sourcing to onboarding. My passion lies in fostering strategic partnerships that drive success for both companies and candidates. I take pride in building strong relationships, identifying hidden talent potential, and ensuring the perfect cultural fit.Ready to elevate your talent strategy? I'd love to connect and discuss how I can help you attract, engage, and retain top talent.#hiredonna #talentmanagement

Rose Jasmine Pango's Current Company Details
donna

Donna

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Head of Training And Development
Philippines
Website:
hiredonna.com
Employees:
6
Rose Jasmine Pango Work Experience Details
  • Donna
    Head Of Training And Development
    Donna
    Philippines
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  • Donna
    Talent Architect
    Donna Sep 2023 - Present
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  • Augusta Lawn Care
    Customer Success Partner
    Augusta Lawn Care May 2023 - Aug 2024
    > Managed individual and team performance through real-time support and coaching.> Created SOP‘s and facilitated training to colleagues.> Handled support queues through email, phone, and chat. > Collaborated with colleagues to ensure that the customer’s needs are met.> Assisted in the preparation of schedules, staffing projections, and other reportorial requirements
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  • Balsam Brands
    Customer Success Team Lead
    Balsam Brands Oct 2022 - Jan 2023
    Philippines
    > Managed individual and team performance through real-time support, and coaching.> Handled support queues, escalations, product upgrades or upsells, and replacements through chat and email. > Collaborated with Quality and Assurance to monitor the responses of my team and make recommendations if needed.> Assisted in the preparation of schedules, staffing projections, and other reportorial requirements.
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  • Agents Only Technologies
    Training And Development Specialist
    Agents Only Technologies Oct 2021 - Dec 2022
    Philippines
    > Facilitated onboarding and new hire training classes remotely through Zoom and Discord.> Created learning materials and upskilling content for existing contractors and new hires.> Analyzed reports and monitored the effectiveness of the curriculum to maintain quality.> Handled support queues through phone support.> Collaborated with Quality and Assurance to ensure that call scripts are maintained, followed, and suggested recommendations as needed.> Conducted final interviews in the screening process to ensure that applicants are fit for the role and culture.
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  • Urgently Ortho
    Medical Receptionist
    Urgently Ortho Jul 2020 - Nov 2021
    > Handled patient inquiries through phone, text, andemail.> Managed the providers' clinic calendars and scheduled appointments including telehealth of the patients.> Verified insurance eligibility> Maintained EHR (Electronic Healthcare Records) Dr.Chrono> Coordinated with radiology provider to follow up on results and book patients. > Communicate with the patient's pharmacy to follow up or verify the availability of the drug prescribed.
  • Belle Bar Organic
    Customer Service Representative
    Belle Bar Organic Aug 2020 - Jun 2021
    > Responded to a wide range of customer inquiries via email and chat with promptness, compassion,and accuracy.> Provided sales support for orders, refunds, or exchanges, and upsell.> Maintained CRM (Gorgias, Airtable)
  • The Omni Group
    Real Estate Virtual Assistant
    The Omni Group Feb 2018 - Mar 2020
    > Completed construction bids and due diligence reports> Coordinated vendor schedules for complex visits> Created process documents for CEO and his team> Managed the CEO's inbox and calendars
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  • Teleperformance
    Learning And Development Specialist
    Teleperformance 2012 - 2017
    Philippines
    > Facilitated adult learning theories and strategies to all employees on all aspects of client projects.> Data Analysis and KPI Review> Closed Loop Feedback Process> Produced quality training programs and learning solutions to increase the effectiveness of trainingfacilitators and employees.> Monitored the effectiveness of training materials and curriculum.> Collaborated with Quality and Assurance to ensure that call scripts are maintained, followed, and suggested recommendations as needed.> Conducted final interviews in the screening process to ensure that applicants are fit for the role and culture.
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Rose Jasmine Pango Education Details

Frequently Asked Questions about Rose Jasmine Pango

What company does Rose Jasmine Pango work for?

Rose Jasmine Pango works for Donna

What is Rose Jasmine Pango's role at the current company?

Rose Jasmine Pango's current role is Head of Training And Development.

What schools did Rose Jasmine Pango attend?

Rose Jasmine Pango attended Our Lady Of Fatima University.

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