- Arrange appointments and manage schedules- Send out marketing emails- Generate leads- Make cold calls- Handle recruitment tasks- Establish and maintain electronic filing systems- Manage accounts and perform bookkeeping duties- Place orders for materials and services- Prepare estimates and quotations- Handle invoicing and collections- Create monthly newsletters- Develop content for social media- Manage social media accounts

- Provided prompt and accurate responses to customer inquiries via email.- Assisted customers in utilizing specific product features and identified their needs.- Analyzed and reported product malfunctions by testing different scenarios and mimicking user experiences.- Recorded technical issues and pertinent customer discussions in our internal databases.- Monitored customer complaints on our website and social media platforms, and offered assistance as needed.- Informed customers about new product features and functionalities.- Followed up with customers to ensure that their technical issues were resolved satisfactorily.- Handled disputes with Paypal and Stripes on behalf of customers.- Processed customer refunds in a timely manner.

- Managed various accounting tasks, such as daily bank transactions, reconciliations, and employee payroll.- Collaborated closely with department heads to develop forecasts and budgets.- Monitored monthly expense reports and implemented budgeting strategies to reduce unnecessary spending.- Maintained effective communication and coordination with the sales department and account officers to manage customer accounts and develop collection strategies when necessary.- Prepared various documents, including memos, meeting minutes, reports, presentations, and correspondence.- Actively participated in projects, driving standardization and improvement initiatives.- Successfully organized company events and team-building activities.- Provided coaching and mentoring to trainees and staff members.- Oversaw staff training, operations, and stock management, contributing to the hiring and onboarding process.- Prepared quarterly performance and scorecard reports.

- Supervised the handling of customer inquiries and ensured timely and appropriate responses.- Oversaw the production of professional marketing collaterals.- Conducted effective and competitive telemarketing activities, collecting, recording, and analyzing data.- Generated leads through cold-calling, networking, and advertising.- Assisted in the preparation of the annual sales and marketing strategy and budget, and regularly monitored its progress on a weekly, monthly, and annual basis.- Organized hospitality events for clients.- Coordinated Corporate Social Responsibility events.

- Prepared and verified payment transactions.- Managed bookkeeping tasks.- Oversaw the management of petty cash.

- Carried out various general office duties, including maintaining client and unit records, operating office equipment, and answering phone calls.- Handled the necessary documentation for vehicle ownership transfers.- Managed cashiering responsibilities, accepting payments in cash or checks.