Rose Peres Email & Phone Number

Red Bank, Nj 07701

Support the AT&T Consumer wireless mobile and desktop sites. Focus on the customer experience and advise Marketing and IT to determine the appropriate way to present new product offers and improve overall customer satisfaction.

Berkeley Heights, New Jersey

Ensured selected systems approach fit the organization and met the objectives of business case. Managed operational expenses, customization budget, and return on investment development. Oversaw requirements definition and drove scope to close gaps between existing processes.•Scoped and planned $70,000,000 four-year project to replace policy writing, billing, claims, commissions, workflow, and document management system affecting 500 employees and 1,500 brokers.•Utilized Waterfall and Agile methodologies. •Launched to production in June 2013.

Berkeley Heights, New Jersey

Managed five internal employees and indirect control over two remote call centers. Developed operational workflows for FNOL, administrative and adjusting support functions. Liaised with internal/external auditing and compliance. Advised business, liaised with IT, and approved specifications for modifications to claims software application. Facilitated data conversion, tested, trained, and managed deployment of WINSDigital to Home Office and three zone offices. Coordinated incorporation of vendor, company, and corporate alliances.

Parsippany, New Jersey

Liaised with three major clients and programming staff supporting WINS policy, billing, and claims processing system and several interface applications. Managed six internal employees and oversaw productivity of offshore development staff. Created reports clients and provided business analysis, requirements and testing for system modifications to developers.