Mary Rose Perez - Flores Email & Phone Number

United Arab Emirates

• first point of contact with all incoming customer requests and promptly and courteously revert to customers by telephone, email, letter and face-to-face with new proposals aiming to increase the company’s turnover.
• Maintain prospective customer records and retrieve their contact details.
• Contact new and existing customers and device an annual, monthly and weekly plan of contacts to be done.
• Prepare proposals for all our company’s existing services.
• Prepare proposals for new non-offered services, performing market research if needed.
• Initiate contact with clients, present our services and confirm implementation of new projects.

Dubai, United Arab Emirates

• create opportunities and generate sales for ARTON;
• set business development strategies to develop relationships with high-net-worth individuals, as well as agents and partners in your key designated markets;
• improve the market position of ARTON and achieve financial growth while maximizing the revenues for ARTON;
• build, maintain, and retain key relationships with direct Clients and Agents, identify new direct Clients and Agents, negotiate and close business deals;
• understand in depth and stay informed about the market, the business trends, the particularities of each IIP, including changes, amendments and enhancements of each IIP, as well as to monitor the performance of key.
• liaise with all departments in ARTON and in particular, with the Marketing and Events department and the senior management to identify opportunities for sales, campaigns and creative ways of showcasing your work and.

Downtown Dubai

• Managed the department of contracting and operations.
• Responsible for on-boarding clients (B2B) and developing tourism products and experiences with the objective to sell the right product to the right customer through the right channel at the right price.
• Experience and excellent relationship with OTA’s and B2C clients in China market.
• Support and collaborate with the Business Development and Marketing team to ensure products are well communicated and distributed
• Create an integrated supplier strategy, leveraging DTCM, DCT, RAKTDA and the destinations stakeholders, to ensure products can be created efficiently and priced properly
• Negotiate supplier contracts, net rates and promotions

Dubai, United Arab Emirates

• Assists the CEO with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing.
• To perform research for meetings and take minutes.
• Scheduling and Coordinating meetings, interviews, events and other similar activities
• Handle confidential documents ensuring they remain secure
• Maintain electronic and paper records ensuring information is organized and easily accessible Conduct Research and Prepare Presentations or Reports as assigned.
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)

Dubai, United Arab Emirates

• Manage overall Tour Operations daily & Website
• Responsible to create a new destination product along with its costings: net and selling prices.
• Negotiate with the suppliers for the rates & flexibility of terms and conditions like payment & discount & making sure that it is confirmed and signed.
• Constantly communicate & cooperate with the hotels & tour operators to achieve planned goals.
• Participate in site inspections and prepare hotel assessment reports.
• Analyze, compare and study the product requirements of each market.

603 6F Ayala Life FGU Center Alabang-Zapote Road cor. Acacia Ave., Madrigal Busi

• A. Reservation Management
• Manage overall MICE Team
• Identify new ventures, projects, productions, or investments for INTAS, to advise on profitability of the same and to assist in their planning, development, and implementation.
• Assist in the improvement, development, and implementation, of existing ventures and project of INTAS;
• Devise ways and means to ensure the profitability of the said ventures, projects, productions or investments;
• Negotiate with prospective clients in behalf of INTAS, subject however to prior authority from the Managing Director;

Madrigal Business Park, Alabang

• Assisting team leader / MICE Manager to increase corporate and MICE Businesses
• Designing MICE Programs as required by clients.
• Answers all inquiries about MICe / Group in a span of time; between 2 hours, 4 hours, 8 hours and 24 hours, depending on the simplicity or complexity of the inquiry
• Conducts site inspections with clients visiting the properties offered in the program
• Designing experiential and bespoke programs in different island destinations
• Negotiate with all kinds of suppliers, offices, and establishments involve in planning and executing MICE programs in order to enhance profit margins for the group being handled and act in the capacity of on-site.

Madrigal Business Park, Alabang

• Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to avail the tour
• Conceptualize and prepare proposals customized to individual requirements
• Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
• Follows up with customer via telephone or email following initial sales contact.
• Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment
• Handling bookings, amendments, cancellation and contract between the company and the 2nd party

Newport Pasay City

• Handling all incoming call inquiries, complaints and ad hoc request from customers, this include processing of booking, amendment and cancellation received via telephone, email and fax.
• Booking hotels and attractions ticket for the guest.
• Handling VIP Guest who are members of the Casino of Resorts World Sentosa
• Effectively manage a customer interaction, identify needs and offer a solution.
• Follow up on the feedback, escalation within internal department and customers
• Escalate unsolved issue to Senior Officer / Supervisor

Macapagal

• Responsible for receiving and transferring telephone calls, announcing callers, taking brief messages and passing these via email system or connecting to direct line.
• Greet and welcome visitors in a professional manner, ensure that they sign in the visitor's book and inform the relevant staff of their arrival.
• Monitor and keep the reception area tidy and projects a corporate like image.
• Managing the executive's day to day calendar including making appointments and prioritizing the most sensitive matters.
• Providing administrative assistance, such as researching on topics asked by the Managing Director, preparing communications on the executive's behalf.
• Maintaining comprehensive and accurate corporate records, documents, and reports.