Rose P. Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

• Manage email marketing campaigns including building, scheduling, testing, execution, reporting, and optimization within an ESP (Salesforce Marketing Cloud/Exact Target) and our internal systems• Jira for email campaign management and email campaign release management using agile methodology• Assist with overall email strategy, marketing initiatives including continual optimization, platform and related processes to retain and monetize existing customers• Deliver reporting and insight via A/B testing that accurately and appropriately measures performance in order to provide actionable recommendations• Collaborate with cross functional stakeholders to create and execute data-driven, dynamic email campaigns, and deliver segmented marketing campaigns• Manage ad hoc marketing email to support announcements, promotions, and special initiatives• Carry out segmentation based on user behaviors and website interactions and implement remarketing strategies • Member of Match’s Culture Committee

Dallas/Fort Worth Area

• Product Owner for internal business tools applications within the agile development methodology• Work with cross functional teams to identify and prioritize pain points and business needs for process and system changes• Plan and facilitate business needs, demonstrations, and activities• Translate business needs into requirements for application development• Ensure timely execution of product specific plans and effectively communicate information across teams• Monitor key benchmarks and analytics; review and identify opportunities from learnings

Dallas/Fort Worth Area

Responsibilities:• Serve as the process expert on all site and Customer Service Application functionality for Match.com, Match Mobile and Chemistry.com. • Utilize the Test Director/Jupiter and Bug application technology pieces to report, analyze and track to resolution any and all site and application defects and performance anomalies.• Act as departmental liaison to all development and product groups to ensure that Quality of Product meets all stated customer expectations.• Handle all reporting and analytics for defect revocation assignment.• Work with Service process manager to ensure that all technical related customer communication is viable. This includes training materials as well as communication applications within the Customer Service process tool.• Interact with customers on escalated technical care issues.

Dallas/Fort Worth Area

• Research and respond to customer reports of activities that do not comply with the Match.com and Chemistry.com Terms of Use. Capture and document data discovered during research and carryout appropriate action based on Terms of Use and Compliance Team documented guidelines.• Work closely with the Security and Legal departments on ad hoc projects.• Handle all customer billing related questions that are referred to the Corporate Office.• Serve as the first point of contact for all escalated customer calls, emails and letters that arrive at the Corporate Office.Handle Customer Care based ad hoc projects. Process emails, profile and photos for all applicable sites.• Have been the acting Process Coordinator since July 2006

Arlington, Texas

Reported to and provided assistance to the assistant banking center manager and the banking center manager. Schedule and coach tellers and teller coordinators to ensure high quality customer service. Effectively greeting customers on the sales floor and directing them to the appropriate areas of the bank to make sure customer’s needs are met.Coordinated tellers to ensure that the teller line operated efficiently and effectively. Responsible for the processing of all transactions, the maintenance of corresponding records and providing customer service to individual consumers.• MerlinTeller Conversion Project (October 18, 2004 to November 1, 2004): Acted as a field support to provide the necessary training to associates in Boone and Winston-Salem, North Carolina.

Dallas/Fort Worth Area

Coordinated tellers to ensure that the teller line operated efficiently and effectively. Responsible for the processing of all transactions, the maintenance of corresponding records and providing customer service to individual consumers. Ensured accurate and timely processing of basic transactions. Balanced daily work in accordance with policies and procedures. Resolved basic service issues regarding customer accounts. Followed fraud prevention and security procedures. Provided excellent customer service.• Received the Top Professional Teller Award for the year of 2003• Successfully completed Teller Certification• MerlinTeller Conversion Project (January 23, 2003 to January 29, 2003): Acted as a field support to provide the necessary training to associates in Hampton, Virginia.• Provided back up assistance to the Texas Hardware Refresh Project Team

Bachelor Of Science, Telecommunications Management

Related coursework: · Telecommunications (LAN/WAN) · COBOL Programming · Basic PC & Operating System · Professional Writing · Project.

Education record